In addition to competitive pay, we offer our associates the following benefits:
· Health insurance, Dental insurance, Vision, Life, Disability insurance
· 401(k) with company match
· Paid time off
· Professional work environment, with job training and advancement opportunities
· Flexible Work schedule
· Employee Discounts
· Growth Opportunities
· Tenure bonus
· Additional income opportunities (monthly)
· Company Trips – Awards
RESPONSIBILITIES:
· Greets all customers promptly; provides timely professional service.
· Check customer in with Tablet / Ipad
· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
· Estimates cost and completion time/settles customer accounts.
· Communicates with customer about status of work (Phone, Text, Video and Email)
· Coordinates activities to ensure repair work is fixed right the first time and completed on time.
· Communicates efficiently with the technicians
· Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
· Meets or exceeds goals for add-on sales.
· Delivers the right car in perfect condition every time.
· Identifies repeat customers/first time customer and treats them accordingly.
· Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
· Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
· Documents repair order changes.
· Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
· Promptly addresses and resolves customer viewpoint and service follow-up issues.
QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:
· 18 year or older
· Valid Driver’s License
· Willingness and Desire to work with technology (tablet, computer, cell phone)
· Excellent communication skills
· Excellent customer service skills
· Work on your feet (lot of walking back and forth)
· Ability to set and achieve targeted goals
*see hiring manager for details EOE/DFWP