Billing, Consulting, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, High School Diploma, Interpersonal Skills, Maintenance Services, Multitasking, Repair Orders, Service Delivery, Vision Plan
Customer Service Representative
We are seeking a customer service-oriented individual with a keen attention to detail to join our team. The ideal candidate thrives in a high-energy, fast-paced environment, and is committed to delivering exceptional service. Willing to train the right candidate!
Requirements:
- High school diploma.
- Valid driver's license.
- Ability to thrive in a fast-paced environment.
- Customer-oriented with excellent interpersonal skills.
- Strong attention to detail.
- Exceptional multitasking abilities.
Benefits:
- 50k-75k per year
- Health, Dental, and Vision insurance
- 401(k)
- Paid Holidays
- Paid Time Off
Responsibilities:
- Greet customers promptly in the service drive and accurately write up vehicles for service
- Dispatch repair orders to team leads and consult with technicians regarding required repairs
- Prepare detailed estimates based on technician recommendations
- Clearly advise customers on necessary repairs and maintenance needs
- Determine factory warranty eligibility and process all warranty paperwork in accordance with manufacturer standards
- Keep customers informed on the status of their vehicle throughout the service process
- Finalize invoices, review completed work with customers, and process payments
- Maintain exemplary customer service and ensure a positive service experience