External Service Manager

• Serve as the primary liaison for all ASC and 3PL operations and performance.
  
• Support the setup of new ASC and 3PL partners in new regions.
  
• Ensure ASCs are properly stocked with repair parts to maintain service efficiency.
  
• Manage the unit warranty/swap program, coordinating with distributors and third-party logistics (3PL) providers to
  ensure seamless execution and compliance.
  
• Provide and coordinate training resources to keep ASC technicians up to date on repair procedures.
  
• Oversee ASC repair work to completion and validate invoices for payout.
  
• Manage and prioritize support tickets and RMAs tied to ASC cases to ensure timely resolution.
  
• Establish and track ASC performance metrics (e.g., turnaround times, repair quality, customer satisfaction) and
  conduct regular vendor audits to drive accountability and improvement.
  
• Collaborate cross-functionally with technical support, repairs, and supply chain teams to drive continuous
  
• improvement in the ASC program.
  

Requirements

• 3 to 5+ years of experience in service operations or partner/vendor management (technical support a plus).
  
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
  
• Proven ability to collaborate with cross-functional teams and external partners, including distributors and 3PLs.
  
• Experience tracking parts inventory and usage to support supply planning and forecasting.
  
• Excellent communication and relationship-building skills.
  
• Proficiency with support tools and ticketing systems (e.g., Zoho Desk) and Microsoft Office.
  
• Spanish language skills a plus but not required.
  

Benefits