Billing Records, Data Entry, Demographics, Establish Priorities, Order Processing, Outpatient Care, Pathology, Patient Care, Patient Education, Phlebotomy, Sample/Specimen Processing, Telephone Skills, Testing, Workflow Analysis
Position Summary
Screen and perform phlebotomy on patients of all ages who present themselves for phlebotomy services to determine the need for any special instructions. Via computer, verify billing information availability, enter patient demographic data and test requests. Assess workflow and maintain adequate staffing to perform the necessary phlebotomies as needed.
Duties & Responsibilities
- Performs phlebotomy on patients of all ages in various inpatient or outpatient locations.
- Prioritizes and organizes work to meet turnaround time requirements for patient care areas.
- Greets patients, screens preparedness for tests requested, i.e., fasting or special diet.
- If patient is adequately prepared, instructs patient to wait to be called.
- If patient is not prepared, gives appropriate instructions and makes return appointment.
- Answers phone calls for inquiries about results.
- Recalls data via LIS and reports by phone.
- Traces results not yet posted.
- Makes decisions as to the completeness of specimens/specimen requests.
- Performs manual computer procedures for releasing orders, entering manual paper orders, canceling, and/or crediting tests ordered.
- Performs basic front desk functions including appointment check-in, registration, and verifying billing information when needed.
- Appropriately escalates problems to Supervisor or Manager as needed for assistance.
- Processes patient specimens for appropriate transport and delivery to the laboratory.
- Stocks drawing areas and assists other staff in monitoring expendable supplies.
- Performs other related duties and participates in special projects as assigned.
U
University of Illinois Hospital & Health Sciences System