Coaching, Consultative Sales, Corporate Policies, Customer Experience, Inventory Management, Mentoring, Metrics, Operations, Performance Goal Setting, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Retail, Safety Process, Sales, Strategic Planning, Up-Selling
Do you lead from the sales floor and love elevating customer experiences?
If guiding a high‑energy optical boutique, shaping a winning team, and delivering personalized style and vision solutions sounds like your sweet spot, this role is for you.
Your Mission
- Run daily operations end‑to‑end: opening/closing, staffing, scheduling, and floor coverage
- Mentor sales associates and opticians—set goals, coach performance, and celebrate wins
- Boost topline results through expert product knowledge, upselling, and consultative selling
- Ensure every guest receives a bespoke experience from frame curation through final dispensing
- Own inventory control, visual presentation, and on‑time replenishment to brand guidelines
- Partner with the district or regional manager on hiring, reviews, and strategic planning
- Handle service escalations with poise; resolve issues quickly and thoroughly
- Safeguard compliance with optical standards, safety procedures, and company policies
What It Takes to Thrive
- 2+ years leading in retail (optical, fashion, or specialty preferred)
- History of beating sales targets and driving KPIs
- People‑first leader who develops and retains strong teams
- Experience in optical dispensing, frame fitting, or close collaboration with licensed opticians is a plus
- Top‑tier communication and relationship skills
- Comfortable managing a metrics‑driven business
- Open availability on weekends as needed
- ABO Certified
Why You’ll Love It Here
- Base pay plus performance‑based incentives
- Medical, dental, and vision coverage
- Employee eyewear discount
- Advancement opportunities in a growing brand
- A creative, design‑forward culture that celebrates individuality