EZMO Transportation Specialist

EZMO Transportation Specialist

Job Summary

Main Duties

• Schedule rides and assign volunteer drivers.
• Help clients schedule, change, or cancel rides.
• Contact clients about ride updates and trip status.
• Track no-shows and cancellations and update schedules.
• Use EZMO software to manage rides and driver information.
• Enter data and keep accurate records.
• Prepare reports when needed.
• Help recruit, train, and support volunteer drivers.
• Promote the EZMO Transportation program within the community.
• Work with team members and community partners to support transportation services.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in scheduling, dispatching, customer service, or a similar role.
• Experience working with older adults, people with disabilities, or low-income individuals is a plus.

Skills Needed

• Strong communication skills, both spoken and written.
• Basic Microsoft Office skills (Word, Outlook, Excel, and PowerPoint)
• Strong organization skills.
• Positive attitude and ability to work as part of a team.
• Valid driver's license (or ability to obtain one) and proof of vehicle insurance.