Casinos, Communication Skills, Compensation and Benefits, Continuous Improvement, Cook Dishes, Corporate Policies, Customer Support/Service, Diversity, Economic Development, Economic Growth, Food Presentation, Food Safety, Food Services, Food and Beverage Industry, Gaming, Government Regulations, Green Business, Health Department, Health Plan, High School Diploma, Housekeeping/Cleaning, Incentive Programs, Inventory Management, Maintain Compliance, Mobile Devices, Multitasking, Operational Improvement, Operations Management, Order Processing, Point of Sale (POS) Systems, Professional Services, Quality Metrics, Regulatory Compliance, Restaurant, Safety Compliance, Sanitation, ServSafe Certification, Service Delivery, Team Player, Touchscreens, Transaction Processing/Management, Waitressing
Food & Beverage Attendant - Overnight Shift
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Non-exempt | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an economic development corporation of the Winnebago Tribe of Nebraska dedicated to creating sustainable economic growth and meaningful employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., operating casino properties throughout Nebraska in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). We are committed to delivering exceptional guest experiences while maintaining the highest standards of integrity, accountability, and regulatory compliance.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
- Accountable – Doing what's right
- Team-Focused – Supporting collaboration and shared success
- Innovative – Continuously improving our operations
- Visionary – Building for the future
- Excellence – Delivering exceptional performance
Position Summary
The Food & Beverage Attendant is responsible for delivering exceptional guest service by preparing and serving food and beverages in accordance with established quality, presentation, and food safety standards. This position creates a welcoming dining experience by accurately taking orders, preparing menu items, maintaining clean work areas, and ensuring every guest receives prompt, friendly, and professional service.
Key Responsibilities
- Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
- Deliver prompt, friendly, and professional service to every guest
- Accurately take food and beverage orders while providing menu recommendations based on guest preferences
- Prepare food and beverage items according to recipes, quality standards, and presentation guidelines
- Review completed orders with guests to ensure accuracy and satisfaction
- Process guest transactions and follow established cash-handling procedures
- Maintain current knowledge of menu items, daily specials, and promotions
- Clean, sanitize, and organize workstations in accordance with health department standards and company procedures
- Maintain appropriate inventory and complete assigned side work throughout each shift
- Ensure compliance with all food safety, sanitation, company policies, internal controls, and applicable government regulations
- Participate in required meetings, training sessions, and ongoing development opportunities
- Maintain a professional appearance and uphold exceptional guest service standards
- Work collaboratively with team members to ensure efficient restaurant operations
- Perform other duties as assigned
Qualifications & Experience
Required
- Must be at least 19 years of age
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to operate mobile devices, tablets, and touchscreen point-of-sale (POS) systems
- Ability to multitask and work efficiently in a fast-paced environment
- Commitment to delivering exceptional guest service and maintaining ethical standards
- Ability to secure and maintain a Nebraska Gaming License
Preferred
- Previous food service, restaurant, server, or hospitality experience
- Experience with cash handling and point-of-sale systems
- Food Handler Certification
- ServSafe Certification
- TIPS Alcohol Certification
Certification Requirements
- Nebraska Gaming License (required and must be maintained)
- Food Handler Certification (preferred or required upon hire, as applicable)
- ServSafe Certification
- TIPS Alcohol Certification
Work Environment & Physical Requirements
- Ability to stand and walk for extended periods throughout scheduled shifts
- Frequent lifting, carrying, pushing, and pulling of food trays, beverage containers, and restaurant supplies up to 30 pounds
- Frequent bending, reaching, and repetitive hand movements
- Ability to work in a fast-paced restaurant and casino environment with exposure to varying temperatures, kitchen equipment, noise, and crowds
- Frequent interaction with guests, team members, and management while maintaining a positive and professional demeanor
Schedule
- Travel is not required for this position
- Must be available to work flexible schedules, including days, evenings, weekends, holidays, and peak business periods based on operational needs
Why Join This Team?
- Join a mission-driven organization supporting Tribal economic development and community investment
- Be part of a dynamic hospitality team dedicated to delivering memorable guest experiences
- Work in a collaborative environment that values teamwork, professionalism, and service excellence
- Receive ongoing training and opportunities for career advancement within Food & Beverage and Hospitality Operations
- Build your career with an organization guided by the NATIVE values of Accountability, Teamwork, Innovation, Vision, and Excellence
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable law.