PORT MADISON ENTERPRISES
SUQUAMISH CLEARWATER CASINO RESORT
Bar Manager
General Position Summary:
Responsible for the management of casino floor bars and Event/Banquet employees. Organizes for maximum efficiency, including scheduling, hiring, training, disciplining and evaluating. Operates within the budget established by the Food and Beverage Director. Responsible for the set-up and the daily operations of the casino floor bars and Events/Banquets, to include greeting guests, cash transactions, and special events ensuring a positive guest experience. Responsible for ordering and inventory controls for liquor, wine and beer. Also includes product price recommendations to meet budget financial goals.
Essential Functions/Major Responsibilities:
- Supervision and management of Casino floor bars and Event/Banquet employees, including hiring, evaluations, training, disciplinary actions, and recommendations of terminations
- Monitors and ensures compliance of regulations regarding health and safety of both guests and employees
- Promotes good guest relations
- Coordinates with Marketing department in the planning and implementing of Restaurant promotions and special events
- Coordinates with Security in the planning of special events for the protection of both guests and employees
- Responsible for cleanliness, Casino floor bar and Event/Banquet bar employees, and overall appearance of Casino floor bars and Event/Banquet bars
- Responsible for establishing wait sections for staff members
- Responsible for staff scheduling based on projected revenue and tracking labor daily, weekly and monthly for payroll
- Responsible for following monthly budgetary guidelines as set forth by F&B Director with particular emphasis on Payroll
- Monitors time and attendance daily and is responsible for preparing specific venue's labor reports, etc for a smooth payroll process
- Meet and Greet guests, exceed their expectations and say, "Thank you for joining us and please come back," as they leave
- Responsible for filling in for employees who do not make their scheduled shifts either on the Cash Register, wait staff, bartending or serving
- Responsible for Banquets/Events other than Lawn Events to include setup & breakdown with emphasis on speed of service or maximizing revenue
- Any other duties as deemed necessary by the Food & Beverage Director
Secondary Functions:
- Other duties as deemed necessary.
Specific Job Skills:
- Knowledge and skills in all aspects of operating Liquor Beer Wine Casino bars along with Event and banquet bar
- Ability to supervise and provide efficient operational direction to Casino Bar and Event/Banquet bar employees
- Experienced in providing excellent guest service, able to handle disputes and problem solve conflicts
- Experience in staff development and training
- Excellent math skills
- Excellent verbal and written communication skills
- Understanding of Food and Beverage procedures and cash transactions
- Understands, adheres to and enforces all guidelines and policies of the Washington State Liquor and Cannabis Board
Education and/or Experience:
High School diploma or GED required. Two (2) years of supervisory experience in Food and Beverage Industry. Must be 21 years of age. Must obtain a TIPS card within 60 days of employment and possess a food handler card. Obtains Serv Safe certification within 6 months of employment.
Job Conditions:
Working conditions include working in a Casino, Event Center and office setting with a computer and other equipment. Other conditions include being able to work both day and night shifts. Conditions will also include frequent interruptions, and working evenings, weekends and holidays and in a smoke-filled environment. Includes being on-call 24/7.
Physical Requirements:
Ability to lift 50 lbs. lbs. while standing, twisting, or bending. Must be able to stand and/or sit for extended periods of time. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.