F&B Bar Manager

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Bar Manager

General Position Summary:

Responsible for the management of casino floor bars and Event/Banquet employees. Organizes for maximum efficiency, including scheduling, hiring, training, disciplining and evaluating. Operates within the budget established by the Food and Beverage Director. Responsible for the set-up and the daily operations of the casino floor bars and Events/Banquets, to include greeting guests, cash transactions, and special events ensuring a positive guest experience. Responsible for ordering and inventory controls for liquor, wine and beer. Also includes product price recommendations to meet budget financial goals.

Essential Functions/Major Responsibilities:

• Supervision and management of Casino floor bars and Event/Banquet employees, including hiring, evaluations, training, disciplinary actions, and recommendations of terminations
• Monitors and ensures compliance of regulations regarding health and safety of both guests and employees
• Promotes good guest relations
• Coordinates with Marketing department in the planning and implementing of Restaurant promotions and special events
• Coordinates with Security in the planning of special events for the protection of both guests and employees
• Responsible for cleanliness, Casino floor bar and Event/Banquet bar employees, and overall appearance of Casino floor bars and Event/Banquet bars
• Responsible for establishing wait sections for staff members
• Responsible for staff scheduling based on projected revenue and tracking labor daily, weekly and monthly for payroll
• Responsible for following monthly budgetary guidelines as set forth by F&B Director with particular emphasis on Payroll
• Monitors time and attendance daily and is responsible for preparing specific venue's labor reports, etc for a smooth payroll process
• Meet and Greet guests, exceed their expectations and say, "Thank you for joining us and please come back," as they leave
• Responsible for filling in for employees who do not make their scheduled shifts either on the Cash Register, wait staff, bartending or serving
• Responsible for Banquets/Events other than Lawn Events to include setup & breakdown with emphasis on speed of service or maximizing revenue
• Any other duties as deemed necessary by the Food & Beverage Director

Secondary Functions:

• Other duties as deemed necessary.

Specific Job Skills:

• Knowledge and skills in all aspects of operating Liquor Beer Wine Casino bars along with Event and banquet bar
• Ability to supervise and provide efficient operational direction to Casino Bar and Event/Banquet bar employees
• Experienced in providing excellent guest service, able to handle disputes and problem solve conflicts
• Experience in staff development and training
• Excellent math skills
• Excellent verbal and written communication skills
• Understanding of Food and Beverage procedures and cash transactions
• Understands, adheres to and enforces all guidelines and policies of the Washington State Liquor and Cannabis Board

Education and/or Experience:

High School diploma or GED required. Two (2) years of supervisory experience in Food and Beverage Industry. Must be 21 years of age. Must obtain a TIPS card within 60 days of employment and possess a food handler card. Obtains Serv Safe certification within 6 months of employment.

Job Conditions:

Working conditions include working in a Casino, Event Center and office setting with a computer and other equipment. Other conditions include being able to work both day and night shifts. Conditions will also include frequent interruptions, and working evenings, weekends and holidays and in a smoke-filled environment. Includes being on-call 24/7.

Physical Requirements:

Ability to lift 50 lbs. lbs. while standing, twisting, or bending. Must be able to stand and/or sit for extended periods of time. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.