F&B Beverage Supervisor

Reports to:

Beverage Manager

Supervises:

Bartenders, Bar Backs

Job Summary:

Supervise the daily operation of all beverage service areas and team members while carrying out supervisory responsibilities.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Conduct interviews, hire staff and support management.
• Lead the beverage venues to identify, evaluate and develop strategies to systematically enhance revenue, increase profitability and guest satisfaction.
• Monitor staffing levels and assist in making appropriate adjustments according to business levels and circumstances.
• Assist with administrative responsibilities and supervise beverage team members for accuracy, timeliness and compliance with standards of operation and policies.
• Comprehend financial reports and apply information in a timely and practical manner to improve the operation.
• Responsible for ensuring that the beverage team is adhering to all department SOP's and casino policies.
• Ensure compliance with health, safety, sanitation and Texas alcohol awareness programs.
• Responsible for maintaining effective operating and control processed designed to attain maximum operating efficiency and directed by Beverage Manager and Director of F&B.
• Ensure that operating expenses and direct supply expenses remain within approved budgeted guidelines.
• Assist in setting and maintaining service standards with a hands on approach.
• Motivate and lead the team by coaching, counseling, setting goals and establishing measures to achieve.
• Monitor attendance, outlet schedules and identify challenges with a solution based approach.
• Conduct daily walk through inspections of beverage outlets to ensure sanitation, facility integrity, product quality, service excellence, consistency between venues and that all equipment is in good working condition.
• Attend regular departmental meetings to ensure effective coordination and communication between staff.
• Responsible for ensuring all health, safety and sanitation procedures are in compliance with Indian Health Services (IHS).
• Participate in month end inventories.
• Accountable for directing the work of Beverage Servers, Bartenders and Bar Back staff, assuring that guest have a favorable experience.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Minimum one (1) year of related experience and/or training in in a similar food/beverage outlet, hotel or casino atmosphere.
• Must obtain and maintain a current Texas Alcohol Beverage Commission certification (TABC).
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor, back of the house and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.