F&B Manager

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

RESTAURANT, Bar and BEVERAGE OPERATIONS

• Responsible for the organization of the beer/wine cooler. Maintain inventory log. Enforce policies regarding these areas including liquor requisitions.
• Responsible for the liquor par levels in beverage areas.
• Ensuring beverage staff members follow proper procedures for ordering, pouring, and cashiering.
• Coordinate all aspects of groups with reservations in the pub/patio area.
• Responsible for reservations on holidays.
• Set up and monitor regular contests and promotions.
• Assist with implementation of special promotions.
• Conduct inspections of work areas regularly and address items that need attention.

Staff Management

• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Supervise the staff and handle any associate situation.
• Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
• Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Prepare and post weekly schedules in accordance to guest needs and staff availability.
• Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
• Maintain a complete and accurate set of logs.
• Prepare and submit accident or injury reports when needed.
• Be a Team Player and encourage the teamwork attitude among staff.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out supervisory responsibilities in accordance with hotel policy and applicable laws.
• Plan, assign and direct work of associates.
• Prepare payroll as required.
• Promote open channels of communication between all hotel departments.

Training

• Ensure all associates are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies.
• Facilitate new hire training.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

• Holds department meetings and attends inter-departmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests to the person responsible for assembling the daily packet.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Participate in Hotel Manager on Duty Program.
• Follow supervisor's instructions and completes other duties as directed or assigned.

SECONDARY JOB DUTIES

• Drive personal vehicle or company car as needed.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Occasionally.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Rarely. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Rarely.

LEG/FOOT USE: Rarely.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly

The Doubletree by Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to lisa.pisone@doubletreedulles.com or call 703-834-1981 to let us know the nature of your request.