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Facilities Administrative Manager

ABM Industries

Farmington, CT

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JOB DETAILS
SALARY
SKILLS
Acceptance Testing, Accounting, Administrative Management, Administrative Skills, Billing, Communication Skills, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Employee Relations, Establish Priorities, Facilities Management, Identify Issues, Incentive Programs, Maintenance Services, Microsoft Product Family, Operational Support, Operations Processes, Order Management, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Repair Orders, Reporting Skills, Staff Training, Systems Maintenance, Team Player, Time Management, Time Tracking, Usability Engineering, Writing Skills
LOCATION
Farmington, CT
POSTED
7 days ago

Overview

The Facilities Administrative Manager is responsible for dispatching of Technician Services to customer locations and serving as administrative assistant to Account Lead. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with Administrative a complete and accurate service tracking system. Works under general supervision following clearly defined procedures and policies. The Facilities Administration Manager role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality. 

The objective of this role is to ensure the efficient coordination and dispatch of technician services to customer locations, supporting the overall performance and reliability of service operations. By maintaining accurate service tracking, facilitating communication between customers and technicians, and aligning with ABM’s operational standards, the Facility Administrative Manager plays a critical role in enhancing customer satisfaction and operational effectiveness. 

Compensation: $74,984 annual salary (US Dollars)   
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

  • Drives the operational processes for work order management and service partner follow up. 
  • Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities. 
  • Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed. 
  • Works with Managers or Trade Specialists on resolution of problems. 
  • System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities. 
  • Works with client and service provider personnel to maintain and troubleshoot system access and usability. 
  • Provides required reporting, data, and dispatch updates for assigned client(s). 
  • Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing. 
  • Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations. 
  • Supports Digital & Technology development by providing user acceptance testing for system releases. 
  • Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines. 
  • Monitoring and controlling of operatives to ensure completion of tasks to a high standard. 
  • Completing paperwork. 
  • Communicating with Line Manager. 
  • Training of staff and upkeep of records. 
  • Ensuring the time and attendance monitored and completed for payroll each month. 
  • Prioritize calls based on severity and availability of appropriate service tech. 

Qualifications

  • Knowledge of customer service principles and practices. 
  • Proficiency with Microsoft suite and products. 
  • Validated professional verbal and written communication skills. 
  • Familiar and comfortable making outbound calls. 
  • Good communication skills both verbal and written. 
  • Smart clean appearance. 
  • Can work as part of a team as well as working alone. 
  • Proactive/can do attitude to work. 
  • Candidates must be punctual, trustworthy and have a good eye for detail. 

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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