Facilities & Amenities Manager

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Facilities & Amenities Manager provides supervision of seasonal and year-round recreational activities throughout the Daybreak community. This vital role is also responsible for the upkeep and viability of a wide range of on-site facilities.

The Facilities & Amenities Manager will accomplish:

Direct Reports:

• Facilities & Amenities Staff
• Timecard validation and approval for direct reports

Pool Maintenance & Staffing

• Oversight and support of the Assistant Facilities & Amenities Manager, including assisting with daily operations, projects, staff coordination, pool vendors, and third-party vendors for Daybreak aquatic facilities.

Oquirrh Lake & Watercourse Management

• Provides support and oversight over the Harbor Master.
• Oversight of Oquirrh Lake and the Watercourse staffing.
• Maintenance and oversight of all watercrafts and the check-out process.
• Ensuring all SOPs and policies are up to date and enforced by staff.
• Oversee operations at the Cove House.

Facility Inspections

• Weekly/Monthly Inspections for Daybreak Facilities that include DCC, Oquirrh Lake Facility the Watercourse facility

Fitness & Wellness

• Provide oversight and support of the Fitness & Wellness Manager, including ongoing review of fitness and wellness operations, programming, staffing, and resident experience.
• Oversee routine inspections of fitness facilities and equipment to identify maintenance, repair, replacement, safety, and cleanliness needs and ensure appropriate follow-up.
• Review and audit fitness and wellness classes, participation, registration, expenses, and revenue to evaluate program performance and financial sustainability.
• Collaborate with the Fitness & Wellness Manager to identify and develop new classes, programs, wellness initiatives, and other opportunities based on resident interests, participation trends, and community needs.
• Periodically evaluate existing programs and recommend adjustments, additions, or discontinuation based on participation, resident feedback, operational requirements, and financial performance.
• Support annual budget planning and long-term equipment replacement needs for fitness and wellness operations.

Amenity Software & Access Control

• Provide oversight and administration of amenity management, registration, reservation, and facility access control software.
• Ensure amenity software is properly configured to support facility reservations, program and class registration, resident access, guest access, and applicable fees.
• Oversee door and facility access control systems, including access permissions, schedules, credentials, and coordination with vendors for system maintenance and troubleshooting.
• Conduct periodic audits of resident access permissions and system records to help ensure access is appropriately assigned and maintained.
• Monitor software performance and operational processes, identifying opportunities to improve efficiency, resident experience, reporting, and staff workflows.
• Coordinate with software and access control vendors regarding system updates, service issues, equipment needs, integrations, and new functionality.
• Ensure staff are appropriately trained on amenity and access control systems and that procedures are documented and consistently followed.
• Evaluate evolving technology and software solutions and recommend enhancements that support the community’s current and future amenity operations.

Reserve Projects

• Conduct an annual review of reserve projects and timelines to ensure all amenities are properly maintained, and replacements are completed at the appropriate time.
• Serve as the Project Lead for all reserve projects related to Daybreak amenities, overseeing project planning, coordination, timelines, and completion.
• Researching and presenting reserve projects to the Board of Directors.
• Obtain and review vendor quotes for specific amenity projects, ensuring accurate pricing and alignment with project requirements.
• Oversee vendor performance to ensure contracted services are completed properly, efficiently, and in accordance with established standards. Maintain up-to-date vendor insurance and required documentation, ensuring all vendors remain compliant with facility requirements.
• Conduct semi-annual reviews of vendors to evaluate performance, quality of services, contract compliance, and overall effectiveness. Address any concerns or areas for improvement and ensure vendors maintain current insurance and required documentation.

Financial

• Review, process, and track invoices for all vendors providing services related to Daybreak amenities, ensuring invoices are accurate, properly documented, and submitted for timely payment.
• Conduct monthly reviews of department finances, including budgets, expenses, and vendor costs, to ensure accurate tracking, responsible spending, and alignment with approved budgets.
• Creation of the annual budget for all amenities departments in Daybreak.

Strategic Partnerships

• Coordinating with LiveDAYBREAK for facility and amenity usage.
• Coordinating the use of RecDesk for event and activity registration.
• Coordinating tasks with the Maintenance team to keep facilities and amenities clean and in working order.
• Coordinating with Jordan School District on shared facilities.

Team Support

• Oversite of all staff
• Filling in when understaffed or when staff is on vacations
• Development of goals and staff training
• Answers phones, greets visitors and provides information and referrals to other departments as necessary.
• Reports maintenance issues via SeeClickFix
• Adheres and enforces to CCMC, DCC, and DCA policies and Codes of Conduct and appropriate attire.
• Send Monthly refund report to corporate GL
• Garden Plot inspections. Ensure proper budgeting and maintenance & upkeep.
• Conduct 1 on 1 with all staff
• Development of goals and staff trainings
• Attend 1 on 1 with Community Manager

What we’re looking for:

• A minimum of 3 years of aquatic maintenance / facility operations experience
• Lifeguard Trainer Certification
• Demonstrated leadership and project management skills, including the ability to plan and execute on deliverables
• Ability to establish and maintain good working relationships with Board, staff, residents, volunteers, and contractors
• Excellent communication skills, both written and verbal
• Strong supervisory skills to manage the work of employees, contractors, and vendors
• Ability to work early mornings, evenings, weekends, and holidays as necessary
• Strong computers skills with Microsoft Office
• Must be able to work outdoors in various weather conditions, particularly high heat, and to walk long distances to perform physical inspections
• Must be able to repetitively lift and carry up to 50 lbs. and perform other physical labor
• A valid driver’s license and vehicle insurance
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!