Facilities Coordinator

FACILITIES COORDINATOR

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Advanced Maintenance Services (AMS)

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Full-Time | Remote | $60,000-$75,000 Annually

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About Advanced Maintenance Services

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Advanced Maintenance Services (AMS) is a national facility maintenance company providing snow and ice management, landscaping, parking lot sweeping, irrigation, and exterior maintenance services throughout the United States.

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We are seeking a highly organized, customer-focused Facilities Coordinator professional to join our growing Operations team. This hybrid position combines customer account management, vendor management, snow operations, and nationwide vendor acquisition.

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The ideal candidate is a proactive problem-solver who can build strong relationships with customers and subcontractors while helping AMS expand and strengthen its national vendor network.

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Position Summary

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This position has two primary areas of responsibility:

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Account Management: Oversee service delivery for a key AMS snow and ice management account consisting of 13 Shaw's supermarket locations throughout the Greater Boston region.

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Vendor Acquisition & Operations Support: Work directly with the Operations Project Manager to identify, recruit, qualify, and onboard subcontractors throughout the United States for newly awarded and existing AMS locations.

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During snow season, this position will play an important operational role in ensuring both existing and newly awarded locations have qualified vendors in place and receive services according to scope.

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Key ResponsibilitiesAccount & Customer Management

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• Serve as a primary operational contact for assigned Shaw's locations.
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• Develop strong relationships with store directors, managers, and customer representatives.
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• Maintain proactive communication before, during, and after snow events.
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• Monitor customer satisfaction and promptly address service concerns.
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• Coordinate corrective action when service expectations are not met.
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• Maintain accurate records of customer communications and operational activity.
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Snow & Ice Operations

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• Monitor service activity across assigned locations during winter weather events.
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• Communicate directly with snow removal subcontractors throughout events.
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• Ensure vendors perform according to contractual scope and service requirements.
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• Verify proper snow clearing and de-icing operations.
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• Monitor vendor response times and service quality.
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• Confirm required service documentation and before-and-after photos are submitted.
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• Proactively identify potential service issues before they become customer escalations.
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Vendor Acquisition

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• Identify and recruit qualified subcontractors throughout the United States.
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• Conduct outbound vendor sourcing by phone, email, online research, and industry resources.
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• Develop vendor relationships in new and existing AMS markets.
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• Solicit and negotiate vendor pricing.
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• Assist with vendor qualification and onboarding.
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• Collect required insurance, agreements, and onboarding documentation.
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• Maintain accurate vendor records and contact information.
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• Develop backup vendor options in critical markets.
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• Support rapid vendor acquisition for newly awarded customer locations.
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Operations Support

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• Work closely with the Operations Project Manager to support company-wide operations.
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• Assist with vendor sourcing for active work orders and new customer opportunities.
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• Help resolve vendor and service issues.
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• Support operational needs during major snow events.
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• Maintain accurate information within AMS tracking systems.
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• Communicate effectively with customers, vendors, and internal leadership.
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• Take ownership of assigned responsibilities through successful completion.
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Qualifications

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• 2+ years of experience in account management, vendor management, operations, dispatch, facilities maintenance, construction, or a related field.
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• Excellent written and verbal communication skills.
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• Strong customer-service mindset.
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• Ability to develop relationships with customers and subcontractors.
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• Strong organizational and time-management skills.
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• Comfortable making outbound calls and developing new vendor relationships.
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• Ability to negotiate pricing and service expectations.
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• Strong problem-solving and independent decision-making abilities.
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• Ability to manage multiple priorities in a fast-paced environment.
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• High degree of ownership, urgency, and accountability.
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• Ability to work independently in a remote environment.
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Preferred Experience

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Experience in snow and ice management, commercial landscaping, facility maintenance, property management, construction, subcontractor management, vendor procurement, ServiceChannel, Corrigo, Google Workspace, or Microsoft Office is beneficial.

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Compensation

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Salary Range: $60,000-$75,000 annually, based on experience, qualifications, and demonstrated ability to manage customer accounts and vendor relationships.

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Additional company benefits and performance-based growth opportunities are available.

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What Success Looks Like

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Success in this position means customers know and trust you as their operational point of contact, vendors understand expectations and consistently perform according to scope, and customer concerns are identified and resolved quickly.

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You will also be expected to continually expand AMS's network of dependable subcontractors, secure qualified vendors for newly awarded locations, and approach operational challenges with solutions, urgency, and ownership rather than simply escalating problems.

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Why Join AMS?

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• Growing national facility maintenance organization.
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• National retail and commercial customer portfolio.
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• Remote work environment.
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• $60,000-$75,000 annual salary.
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• Competitive benefits and Paid Time Off.
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• Performance-based growth opportunities.
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• Opportunity for advancement within AMS Operations.
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Position Details

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Position: Facilities Coordinator

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Department: Operations

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Employment Type: Full-Time

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Salary: $60,000-$75,000 annually

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Location: Remote

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Reports To: Operations Project Manager

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• Schedule: This position requires flexibility during winter weather events. Snow and ice operations may require early morning, evening, overnight, weekend, and holiday availability depending on weather conditions and customer requirements.
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