About SunWest Facility Services
SunWest Facility Services is a growing facilities maintenance and construction company serving commercial clients throughout California and across the United States. We specialize in coordinating and managing a wide range of facility services, including plumbing, electrical, HVAC, roofing, landscaping, general repairs, and construction projects.
Position Summary
The Facilities Coordinator / Customer Service Representative serves as a key point of contact between our clients, vendors, technicians, and internal team. This role is responsible for coordinating service requests, maintaining customer relationships, ensuring timely communication, and supporting daily operational activities.
This is a fast-paced position where priorities may change throughout the day. Successful candidates will be organized, detail-oriented, proactive, and able to manage multiple responsibilities simultaneously.
Essential Duties and Responsibilities
- Receive, process, and coordinate customer service requests
- Communicate with clients regarding service status, scheduling, and project updates
- Dispatch and coordinate technicians, subcontractors, and vendors
- Create, update, and maintain work orders within company systems
- Monitor service completion timelines and ensure customer expectations are met
- Troubleshoot customer concerns and assist with issue resolution
- Maintain accurate customer, vendor, and project records
- Prepare and organize proposals, estimates, service reports, and supporting documentation
- Coordinate procurement of materials and services as needed
- Assist with project tracking, scheduling, and administrative support functions
- Maintain professional communication with customers, vendors, and team members
- Support ownership and management with various operational and administrative tasks
- Contribute to process improvements and operational efficiencies
Qualifications
- Previous experience in customer service, administrative support, dispatching, facilities management, project coordination, or related fields preferred
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office, Google Workspace, and general computer systems
- Strong problem-solving and critical-thinking skills
- Professional demeanor and positive attitude
- Ability to work independently and as part of a team
- Willingness to learn new systems, processes, and responsibilities
Preferred Qualifications
- Experience working in facilities maintenance, construction, property management, or service industries
- Familiarity with work order management systems such as ServiceChannel, Corrigo, Ecotrak, or similar platforms
- Experience coordinating vendors, subcontractors, or field personnel
Growth Opportunity
This position offers significant opportunities for professional growth. Team members will gain exposure to operations, project management, customer relations, estimating, scheduling, vendor management, and other business functions. We are committed to promoting and developing individuals who demonstrate initiative, leadership, accountability, and a desire to grow with the company.
Physical and Work Requirements
- Ability to remain seated and work at a computer for extended periods
- Ability to communicate effectively via phone, email, and video conferencing
- Occasional site visits or travel may be required
Important Employment Notice
The duties and responsibilities listed above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications.
SunWest Facility Services reserves the right to modify, add, remove, or reassign job duties, responsibilities, reporting structures, work schedules, and operational requirements at any time based on business needs. Employees may be assigned additional duties outside of those specifically described in this posting.
Employment with SunWest Facility Services is at-will. Nothing in this job posting, employment application, employee handbook, policies, procedures, or other company communications creates a contract of employment or guarantees employment for any specific duration.