Facilities & Custodial Support Associate (Thunderbird)

Company Description Phoenix Center for the Arts is a nonprofit community arts organization that offers visual and performing arts classes and programs for youth, adults, and families. Founded in 1975, the Center has long served as a key hub for arts engagement in Phoenix. Since becoming a nonprofit in 2011, it has grown into a dynamic gathering place that supports citizens, schools, and artists through inclusive programming. The Center is committed to providing accessible, high-quality arts experiences that encourage creativity, collaboration, and community connection. Team members help advance the mission that together the community can “MAKE SOMETHING.”

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The Facilities & Custodial Support Lead is responsible for supporting the cleanliness, safety, readiness, and overall appearance of Phoenix Center for the Arts’ Downtown Main Campus.

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Job Title: Facilities & Custodial Support Associate (Thunderbird)

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Department: Administrative

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Supervisor: Executive Director

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FLSA Status: Non-Exempt

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Hourly Rate: $18.50/hr

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FTE: 0.35

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Hours: 14 hours/week

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Primary Location: Thunderbird Arts Center       

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Summary:

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The Facilities & Custodial Support Associate is responsible for helping maintain clean, safe, welcoming, and operationally ready facilities at Thunderbird Arts Center.

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This position performs custodial duties, supports classroom and event readiness, replenishes supplies, reports maintenance concerns, assists with basic facility needs, and helps ensure a positive experience for students, instructors, volunteers, renters, staff, and visitors.

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The Facilities & Custodial Support Associate will be assigned primarily to Thunderbird Arts Center.

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Essential Duties and Responsibilities include the following. Other duties may be assigned.

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Custodial Support

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●     Perform routine cleaning and custodial tasks in assigned areas.

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●     Clean and restock restrooms.

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●     Empty trash and recycling containers.

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●     Maintain cleanliness of classrooms, studios, common areas, hallways, storage areas, and public-facing spaces.

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●     Assist with deep cleaning, seasonal cleaning, and special cleaning projects as assigned.

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Facility Readiness

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●     Prepare assigned spaces for daily operations, classes, programs, rentals, and events.

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●     Assist with room resets, light furniture movement, and basic setup or cleanup.

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●     Monitor facility conditions during assigned shifts.

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●     Help ensure spaces are clean, stocked, safe, and ready for use.

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Supply Monitoring

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●     Monitor restroom, custodial, and facility supply levels.

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●     Notify the appropriate staff member when supplies are low.

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●     Help organize and store supplies properly.

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●     Use supplies and equipment responsibly.

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Work Order & Maintenance Support

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●     Report maintenance concerns, safety hazards, or building issues promptly.

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●     Submit or communicate facility concerns through the appropriate process.

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●     Assist with minor facility-related tasks within the scope of the role.

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●     Communicate urgent concerns to the appropriate staff member immediately.

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Event, Rental & Program Support

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●     Support event, rental, and program readiness as assigned.

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●     Assist with basic setup, cleanup, and space reset needs.

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●     Help maintain clean and welcoming spaces before, during, and after community use.

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Safety & Security

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●     Follow safety and security procedures.

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●     Use cleaning supplies, equipment, and materials properly.

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●     Report potentially unsafe conditions.

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●     Help maintain safe and accessible spaces for all facility users.

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Teamwork & Customer Service

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●     Maintain positive and professional interactions with staff, students, instructors, volunteers, renters, and visitors.

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●     Work cooperatively with the Facilities & Custodial Support Lead and other staff.

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●     Support a welcoming environment across PCA facilities.

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Supervisory Responsibilities 

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This position does not include supervisory responsibilities.

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Competencies 

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To perform the job successfully, an individual should demonstrate the following competencies:

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●     Dependability – Responds promptly to requests for service and assistance, follows instructions, takes responsibility for assigned work, keeps commitments, and maintains reliable attendance and punctuality.

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●     Safety and Security – Observes safety and security procedures, uses equipment and materials properly, reports potentially unsafe conditions, and takes appropriate action when safety concerns arise.

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●     Quality – Demonstrates accuracy, thoroughness, and attention to detail; monitors work to ensure cleanliness, safety, and facility readiness; and looks for ways to improve service quality.

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●     Planning and Organization – Prioritizes work activities, uses time efficiently, plans for needed supplies or resources, adapts to changing needs, and works in an organized manner.

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●     Problem Solving – Identifies facility, custodial, or operational issues in a timely manner; gathers relevant information; recommends or implements practical solutions; and helps resolve problems before they become larger concerns.

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●     Customer Service – Provides courteous and responsive support to students, instructors, staff, volunteers, renters, patrons, and visitors; responds to facility-related needs promptly and professionally.

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●     Teamwork and Cooperation – Establishes positive working relationships, supports coworkers, works cooperatively across departments, and contributes to a clean, safe, and welcoming environment.

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●     Organization Support – Follows PCA policies and procedures, completes assigned tasks accurately and on time, supports organizational goals and values, and contributes to a respectful and inclusive environment.

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Qualifications:

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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●     Education and/or Experience: High school diploma or equivalent preferred. Experience in cleaning, custodial services, facilities support, event support, or related work preferred. Experience in public-facing, nonprofit, arts, education, or community spaces preferred.

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●     Language Skills: Ability to read and understand basic instructions, safety procedures, cleaning product labels, schedules, and written directions. Ability to communicate basic facility concerns clearly and promptly.

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●     Reasoning Ability: Ability to follow written and verbal instructions. Ability to identify basic maintenance, cleaning, or safety concerns. Ability to escalate concerns appropriately.

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●     Computer Skills: Basic ability to use email, digital forms, shared files, or work order systems preferred.

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Physical Demands:

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While performing the duties of this job, the employee is regularly required to stand, walk, bend, reach, push, pull, and lift. The employee must be able to lift and/or move up to 40 pounds. The employee may be required to use cleaning products, custodial tools, ladders, carts, or other basic facility-related equipment.

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Work Environment:

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The work environment includes classrooms, studios, restrooms, offices, galleries, theaters, outdoor areas, storage areas, and public-facing spaces. The noise level is usually moderate but may vary during events, rentals, classes, and performances.

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Not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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