Facilities Dispatch Operator -1st Shift

Overview

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.

Pay & Schedules Available: 

• $20/hourly, weekday: Monday - Thursday | 6AM - 4:30PM 
• $22/hourly, weekend: Friday - Monday | 6AM - 4:30PM

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Responsibilities

• Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)
• Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
• Enter, update, and track work orders within the CMMS system with a high level of accuracy
• Prioritize requests based on operational impact, safety, and mission-critical requirements
• Dispatch or notify appropriate maintenance personnel or contractors as needed
• Monitor open work orders and provide status updates to requestors and supervisors
• Identify and escalate urgent issues that could impact production, safety, or compliance
• Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
• Support continuous improvement efforts in maintenance operations and call handling efficiency
   

Qualifications

Qualifications

• High school diploma or equivalent required
• Experience in a call center, dispatch, or maintenance coordination role preferred
• Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
• Experience in aerospace, manufacturing, or industrial facility environments is a plus
• Strong communication skills, with the ability to interact with technical personnel and leadership
• Excellent data entry accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced, high-reliability environment
• Basic computer proficiency (Microsoft Office, enterprise systems)
• Ability to obtain and maintain any required security clearances
   

Work Environment

• Support 24/7 operations, including evenings, weekends, or holidays 
• Fast-paced environment with a focus on safety, precision, and responsiveness 
• Requires extended periods of sitting, phone use, and computer work

Key Competencies

• Safety and compliance focus
• Customer service excellence
• Attention to detail and accuracy
• Clear and effective communication
• Critical thinking and prioritization
• Reliability and professionalism
• Adaptability in a mission-critical environment