The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.
Pay & Schedules Available:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Qualifications
Work Environment
Key Competencies
Safety and compliance focus
Customer service excellence
Attention to detail and accuracy
Clear and effective communication
Critical thinking and prioritization
Reliability and professionalism
Adaptability in a mission-critical environment
Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)
Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
Enter, update, and track work orders within the CMMS system with a high level of accuracy
Prioritize requests based on operational impact, safety, and mission-critical requirements
Dispatch or notify appropriate maintenance personnel or contractors as needed
Monitor open work orders and provide status updates to requestors and supervisors
Identify and escalate urgent issues that could impact production, safety, or compliance
Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
Support continuous improvement efforts in maintenance operations and call handling efficiency
Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)
Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
Enter, update, and track work orders within the CMMS system with a high level of accuracy
Prioritize requests based on operational impact, safety, and mission-critical requirements
Dispatch or notify appropriate maintenance personnel or contractors as needed
Monitor open work orders and provide status updates to requestors and supervisors
Identify and escalate urgent issues that could impact production, safety, or compliance
Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
Support continuous improvement efforts in maintenance operations and call handling efficiency
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)