Facilities Dispatcher

Position Details

Position Information

Announcement Number STAFF - VA - 26459 For questions regarding this position, please contact:

Amber Gregg

amber.gregg1@montana.edu

406-994-5454

Classification Title Facilities Dispatcher I Working Title Facilities Dispatcher Brief Position Overview

The Facilities Dispatcher I is responsible for receiving, prioritizing, coordinating and

assigning emergency and non-emergency service calls to ensure the safety and security

of university personnel and facilities.

This position demands a high level of customer service in a fast-paced environment, continuously displaying a positive, professional, and helpful manner.

Position Number 4M1405 Department Facility Services Division University Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $23.00 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open

Position Details

General Statement

Under the direction of the Work Control Supervisor this position serves as a central liaison between University Services and campus customers, providing a high-level of customer service to faculty, staff, students, and contractors. The role integrates key management, dispatch operations, and administrative support, ensuring efficient coordination of service requests, building access, and operational data management within a fast-paced environment.

Duties and Responsibilities

• Receive, process, distribute, and track all campus keys for faculty, staff, students, and contractors while maintaining accurate records in key management databases.
• Manage incoming service requests by receiving, prioritizing, assigning, and dispatching work orders, including emergency and routine maintenance calls.
• Receive and coordinate utility outage requests with engineering, project management, and trades staff.
• Troubleshoot service issues and coordinate appropriate responses with personnel.
• Process work requests by documenting service details, setting priorities, and recording billing information.
• Complete a variety of technical, clerical, and office administrative tasks.
• Other duties as assigned.

Required Qualifications - Experience, Education, Knowledge & Skills

• High school diploma or G.E.D.
• At least two years of progressively responsible administrative experience with emphasis on customer service, data entry, and record keeping, or an equivalent combination of education and experience.
• Demonstrated competence using computers and software, including Microsoft Office (Outlook, Word, Excel), databases, and email systems.
• Proven ability to maintain, process, and verify detailed records with a high degree of accuracy.
• Strong organizational skills with the ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to compose, format, and proofread business correspondence and reports with attention to grammar, punctuation, and clarity.
• Ability to interpret and apply guidelines, procedures, and regulations.
• Demonstrated ability to provide high-level customer service in a high-volume, public-facing environment while continuously maintaining a positive and professional demeanor.

Preferred Qualifications - Experience, Education, Knowledge & Skills

• Experience with front-line customer service or dispatch role (e.g., key distribution, call handling, walk-in service).
• Experience working with database systems, including Computerized Maintenance Management Systems (CMMS).
• General knowledge of Facilities Services operations, policies, and procedures. Experience in a large University.

The Successful Candidate Will

• Consistently exercise initiative and good judgment while prioritizing workload to meet deadlines with minimal supervision.
• Communicate effectively both verbally and in writing.
• Maintain confidentiality of records and information.
• Represent the department and MSU to others in a professional and courteous manner.

Position Special Requirements/Additional Information

In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

Must be able to sit for long periods of time in a normal office environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1 Desired Start Date Upon completion of a successful search Position End Date (if temporary) Open Date Close Date Applications will be:

Screening of applications will begin on July 8, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for sponsorship.

Our benefits package includes:

• Medical / Dental / Vision
• Retirement
• Tuition waiver
• Annual and sick leave
• Holiday pay

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).