Billing, Billing Records, Communication Skills, Corrective Action, Custodial Services, Customer Support/Service, Detail Oriented, Disability Accommodations, Driver's License, Furniture, Housekeeping/Cleaning, Identify Issues, Interpersonal Skills, Inventory Management, Leadership, Legal, Needs Assessment, Operational Support, Order Processing, People Management, Problem Solving Skills, Property Management, Residential Construction, Staff Policies, Student Housing, University/School Policies
Description
Job Purpose:
Inspect and document room condition for damage assessment and billing, noting any necessary repairs after spring move-out. Verify that spaces are well-prepared and ready for summer residents to move in. This includes conducting inspections to identify damage and enter work orders for maintenance issues that require attention.
Core Duties
- Conduct thorough facility and room inspections at the direction of the Housing Building Manager to assess current conditions, safety concerns, missing furniture, and identify damage and maintenance needs.
- Work closely with the custodial team and Housing Building Manager to identify deficiencies, such as cleanliness issues, maintenance concerns, and safety hazards, and make recommendations for corrective actions.
- Accountable for keys and assets provided while employed.
- Enter corrective work orders to address any maintenance issues identified during inspections.
- At the direction of the Housing Building Manager, perform inventory counts, monitor vendor work progress, count fixtures, and verify completed work orders and custodial cleaning.
- Generate preliminary billing costs based on damage assessments utilizing provided resource documents, photo documentation, and damage billing forms.
- Create and publish reports using appropriate software systems.
- Adherence to established R&DE Student Housing Operations safety protocols.
- Survey custodial closets and lofting rooms when necessary.
- Assist with special facility-related projects as deemed necessary by the Housing Building Manager.
- Ability to interface appropriately with Stanford colleagues, students, and outside vendors.
* - Other duties may also be assigned
Qualifications
Minimum Requirements:
- Education & Experience: Preferred: High School Degree and one year of relevant experience or combination of education and experience.
- Knowledge, Skills, and Abilities:
- Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
- Demonstrates excellent problem-solving and decision-making skills to effectively solve and respond to complicated requests.
- Excellent customer service experience and a proven ability to meet job duties.
- Ability to work autonomously in a dynamic environment with shifting priorities.
- Excellent attention to detail and accuracy.
- Ability to learn and apply policies and procedures to correctly provide information to customers.
- Ability to work a varying work schedule as necessary to support operational needs.
- Strong computer and technology skills and familiarity with various software programs.
- Wear correct attire for the job duties and always look presentable.
- CA Driver’s License a plus.
- Certifications and Licenses: None
Physical Requirements
- Frequently stand/walk (up/down stairs), sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
- Writing by hand, sort/file paperwork.
- Rarely kneel/crawl.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Working Conditions
- Occasional work on weekends dependent on operational need.
- May work extended hours (some work after 5pm).
- Working conditions vary from cleaned administrative areas to dusty external storages, or areas that are in the process of being cleaned.
Work Standards
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues, students, and external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and safe working practices.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies.
- Lower Row inspectors will be working 40 hours a week Sunday-Thursday 8am-4:30pm. No driving is required.
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Talent Software Services, Inc.