Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to "ending cancer for life" through toptier clinical care, ambitious research programming, and ongoing clinical trials.
Job Title: Facilities Management Dispatcher
Location: New York, NY, 10065
Duration: 6+Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Job Summary:
- Under the direction of the Manager, Facilities Administrative Services, is the central contact/communication person for Facilities Management during the day, evening, and weekend shift.
- Assists with database management, such as verifying completed work and properly closing out work orders.
Emergency Phone Dispatch/Customer Service:
- Covers the Facilities Management emergency phone line from 8 am through 4 pm; 4 pm to 12 midnight during the week, and 8 am to 4 pm on weekends in the Plant Operations Office.
- Serves as the second point of contact for all emergency situations throughout the entire Center campus.
- Responsible for correctly evaluating the problem, entering pertinent information (i.e., emergency type; building; floor/room; requester's name and extension) into the work order database system.
- Prioritizes the importance of each request; contacts the appropriate Facilities personnel to resolve the problem and sends the work order to the appropriate trade for resolution.
- Interacts with customers in a helpful, professional manner throughout the process to foster a positive image of the Facilities Management Division effectively meeting all customer service needs.
- Assists with database management, such as verifying completed work and properly closing out work orders.
Communication/Customer Service:
- Greets, screens, and assists all visitors and handles all incoming telephone calls for the Plant Operations Department by taking complete and accurate detailed messages.
- Assists management with the satisfactory resolution of all completed work requests.
Professional Development:
- Maintains and improves writing and general communication skills, as they are essential in a role that interacts with the Plant Operations Supervisors, Operation Managers, and General Manager of Plant Operations.
- Must work easily with others.
- Attends divisional meetings to remain apprised of policy and procedural changes; participates in training programs as requested.
Care for the Environment:
- Maintains personal, shared, and public work areas in a clean and orderly fashion that promotes and exemplifies a professional office.
- Skills: Required Skills & Experience:
- Excellent communication skills to handle an intense volume of telephone calls from customers with urgent problems.
- Ability to exercise judgment and discretion, and to interact effectively with irate or apprehensive customers.
- Ability to utilize work order entry system and applications such as Microsoft Word, electronic mail, and the intranet paging system.
- Ability to operate standard office equipment (i.e., copier and fax machine).
Required Education:
- HS Diploma/GED.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Numbers & Facts
| Location | New York, NY |
| Industry | Computer/IT Services |
| Salary | $23 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.More jobs like this
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