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Facilities Manager

Educated Solutions

Knoxville, TN

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JOB DETAILS
SKILLS
Billing, Budgeting, Call Center Management, Call Centers, Commercial Real Estate, Computerized Maintenance Management System (CMMS), Customer Support/Service, Documentation, Establish Priorities, Facilities Management, Healthcare, High School Diploma, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, On Call, Operational Support, Organizational Skills, Problem Solving Skills, Project Tracking, Record Keeping, Supplier Relationship Management (SRM), Time Management, Vendor/Supplier Management, Vendor/Supplier Relations
LOCATION
Knoxville, TN
POSTED
1 day ago
Location
Knoxville,TN

Description

Our client, the U.S.'s largest commercial real estate services firm, has an exciting opportunity for a Remote Facilities Manager to support a national facilities management team in Knoxville, TN. This 3-month contract position, with the possibility of conversion, is ideal for someone with facilities coordination, vendor management, and call center experience who enjoys working in a fast-paced environment while delivering outstanding customer service. In this role, you'll coordinate maintenance requests, manage vendor relationships, and ensure work orders are completed efficiently while supporting critical healthcare equipment operations. Schedule is Monday-Friday, 8am-5pm.

Day-to-Day Responsibilities
  • Receive and assign incoming facilities work orders through the call center.
  • Coordinate service requests and dispatch vendors for maintenance and repair activities.
  • Manage vendor relationships and monitor work order progress through completion.
  • Utilize a CMMS system to create, update, and track service requests.
  • Communicate with vendors, technicians, and internal stakeholders regarding repair status and scheduling.
  • Provide exceptional customer service while responding to facility-related inquiries.
  • Monitor maintenance activities to ensure timely completion and quality service.
  • Assist with invoice processing and vendor documentation.
  • Support facility operations by maintaining accurate records and work order history.
  • Participate in an on-call rotation every two weeks to support after-hours service requests.
Qualifications
  • High School Diploma or GED required.
  • 3-5 years of facilities coordination, facilities management, or related experience.
  • Experience working in a call center or service dispatch environment.
  • Experience using a Computerized Maintenance Management System (CMMS).
  • Strong vendor management and work order coordination experience.
  • Excellent customer service, communication, and organizational skills.
  • Ability to prioritize multiple tasks while working independently in a remote environment.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Budgeting experience is a plus.
Preferred Skills
  • Facilities management background.
  • Strong problem-solving and multitasking abilities.
  • Experience coordinating maintenance vendors across multiple locations.
  • Ability to build positive relationships with vendors and internal customers.

About the Company

E

Educated Solutions

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