Facilities Manager

POSITION OVERVIEW

Serves as the operational leader of the Facilities Department, ensuring efficient, compliant, and cost-effective management of InVision's multi-site residential and commercial property portfolio. Responsible for managing the daily operations of the organization's facilities department. This includes overseeing, maintaining, and protecting the physical assets of InVision Human Services and its subsidiaries as it relates to residential and commercial properties both owned and leased along with a fleet of company owned vehicles. The position involves implementing efficient and effective protocol, procedures, budgets, business practices and problem resolution strategies in conjunction with all applicable laws, ordinances, and regulations in support of the overall mission and strategic direction of the organization.

ESSENTIAL FUNCTIONS:

• Models and promotes both internally and externally the mission, philosophy, and values of InVision Human Services.
• Maintains confidentiality of all departmental information to assure persons supported and employee rights are protected at all times.
• Acquires, maintains, and demonstrates current knowledge and competency.
• Functions as a member of the management team of InVision Human Services.
• Recruits, trains, develops, and manages department personnel for the purpose of supporting the organization, prioritizing project deadlines, and ensuring optimal utilization of facilities staff.
• Analyzes business needs presented by the Director of Property Services, and other internal customers as it relates to facilities and services. Research options and recommends appropriate cost-effective solutions.
• Assists with the development and implementation of departmental initiatives and process improvements that support the organization's strategic goals.
• Develops and monitors performance metrics for supervisors and facilities operations.
• Assists with the development and management of the Facilities department budget and the evaluation of expenditures.
• Provides oversight and makes recommendations to control facility related housing and vendor costs.
• Evaluates residential and office properties for purchase or lease, negotiates lease terms and renewals and maintains lease holder relationships according to established company standards.
• Manages facilities related projects according to the business project lifecycle. Assigns and manages personnel and other resources and defines project milestones and timelines to ensure successful and timely completion.
• Project Management to include cross-department coordination (Program, Finance, Licensing).
• Establishes and maintains relationships with key service vendors ensuring cost-effective and quality services.
• Manages and sets targets related to day-to-day operations and monitors the overall performance and quality service delivery of the department.
• Manages the maintenance, repairs, vehicle log activity, insurance, and registration of a fleet of company owned vehicles.
• Manages the purchasing of furniture, equipment, supplies and services for residential and office properties.
• Manages residential new site and site closure processes including, but not limited to: non-contiguous approval, occupancy permit, self-licensing, waiver capacity approval, HCSIS (Home and Community Services Information System) service management and CLS (Certification and Licensing System) functions.
• Recommends effective control procedures and manages the creation and update of documents, processes, job manuals, guidelines, and/or procedures.
• Provides consultative support and training as it relates to facilities expertise, as needed.
• Monitors budget variances with the Facilities Director and implements corrective actions.
• Provide long-range capital planning input to ensure residential properties are properly maintained with allocated resources.
• Ensure capital project oversight for quality and timely completion.
• Monitor Facilities performance reports and actively drive team adoption of data-informed decision-making, leveraging key metrics, trend analysis, and actionable insights to target improvement areas.
• Recognizes performance gaps and proactively applies coaching, corrective action, or escalation when necessary.
• Oversees facilities emergency response, business continuity coordination, and property-related insurance claim management.
• Perform other duties as assigned by Director.

SUPERVISORY RESPONSIBILITIES:

Supervises the Facilities Supervisors, Property Coordinator, and indirectly facilities staff.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, as well as any physical requirements. Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from an accredited four-year college or university preferred. A minimum of five (5) years of progressively responsible professional experience required. Prior supervisory or management experience is required, with demonstrated success leading teams, managing performance, and navigating complex or challenging personnel situations.

Experience in facilities management or a related field is preferred; however, candidates with strong leadership backgrounds in other industries will be considered. The ideal candidate will have a proven ability to manage diverse teams, address difficult interpersonal dynamics, resolve conflict effectively, and lead through high-pressure or ambiguous situations.

Other Requirements:

• Ability to write reports and business correspondence
• Quarterly travel required; Some sporadic field travel as needed
• Ability to effectively build and develop business relationships internal and external.
• Demonstrated ability to utilize data analytics tools (including Power BI) to inform decision-making, monitor performance metrics, and proactively re-direct resources based on trends and operational needs
• Computer proficiency with Microsoft Word, Excel and Outlook are required
• Ability to recognize problems related to accounting controls.
• Problem solving and critical thinking are utilized on a regular basis.
• Must be able to think and react quickly in crisis situations
• Successful completion of motor vehicle records and background check.
• Demonstrates and actively promotes InVision's Guiding Principles: We Put People First, We Celebrate Success, We Are Accountable, We Act with Humility, We Strive to Be Better, We Embrace Change, We Are Open and Honest, and We Treat Others with Respect and Kindness

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit, talk, or hear and frequently uses hands to finger, handle or feel, reach with hands/arms. The employee is occasionally required to stand, walk, and stoop, kneel or crouch, and may lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job-related function as directed by their supervisor.