Facilities Operations Manager

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Job Summary

The Facilities Operations Manager (FOM) is responsible for coordinating, managing, and overseeing the day-to-day operations of all facilities under the contract. This role ensures operational efficiency, safety, compliance, and optimal performance of building systems and infrastructure. The FOM leads maintenance and trade teams, manages budgets, develops preventive maintenance plans, and ensures all operations align with contractual obligations and organizational goals. The FOM serves as the primary point of contact for facility operations and communicates operational updates clearly to stakeholders and leadership.

Key Personnel Requirement

This position is designated as Key Personnel and must be staffed on-site for at least eight (8) hours daily during normal business hours. FBNA-ICC operates 24/7/365, including holidays, with normal business hours of 0600–1800, Monday–Friday (excluding federal holidays). Peak traffic periods are 0600–0900 and 1400–1700. During these hours, the contractor must minimize any work that interferes with personnel movement to and from NGA facilities.

Duties and Responsibilities

• Manage day-to-day facility operations across all assigned buildings and systems.
• Supervise and coordinate maintenance and trade personnel to ensure timely and effective performance.
• Develop and oversee preventive maintenance programs to minimize downtime and extend equipment lifespan.
• Maintain working knowledge of all trades identified in PWS Sections 7 and 8.
• Ensure all facility operations comply with safety, environmental, and regulatory requirements.
• Monitor facility budgets, resource allocation, and operational expenditures.
• Respond promptly to facility-related incidents, emergencies, and service requests.
• Serve as the primary contact for facility issues, outages, and operational updates.
• Communicate clearly (written and verbal) with leadership, tenants, technical staff, and stakeholders.
• Coordinate vendor and contractor activities to support facility operations and improvements.
• Plan and implement facility enhancement strategies, including space utilization and efficiency improvements.
• Foster strong working relationships with tenants, users, and client representatives.

Required Skills & Qualifications

• At least seven (7) years of experience in facilities operations management or managing similar efforts in scope and size.
• Demonstrated experience coordinating and managing diverse trades teams.
• Working knowledge of all trades and systems referenced in PWS Sections 7 and 8.
• Strong leadership, organizational, and decision‑making abilities.
• Excellent verbal and written communication skills for operational reporting.
• Ability to support and manage operations within a 24/7/365 mission‑critical environment.
• Proven ability to oversee corrective actions, operational planning, and facility improvement initiatives.

Education & Certifications

Bachelor's degree in Facility Management, Engineering, or a related field preferred; OR at least seven (7) years of relevant experience.

• Industry‑recognized certification in Facilities Management (e.g., IFMA CFM, FMP) is desired.

EEO Statement

GCR Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other characteristic protected by law.

Conditions of Employment

• Employment is contingent upon successful completion of a pre-employment drug test.
• Candidates must pass a background check prior to hire.