Facilities & Production Support Specialist

Why Birdi?

At Birdi, we're transforming the pharmacy experience through innovation, automation, and operational excellence. Behind every successful prescription fulfillment operation is a reliable infrastructure that keeps our people, processes, and technology running smoothly.

As a Facilities & Production Support Specialist, you'll play a critical role in supporting the equipment, systems, and facilities that power our pharmacy and fulfillment operations. This is an opportunity to combine your technical, maintenance, and troubleshooting expertise in a fast-paced healthcare environment where your work directly contributes to patient care and operational success.

About the Role

The Facilities & Production Support Specialist is responsible for maintaining the efficient operation of production equipment, automated dispensing systems, and facility infrastructure.

This role serves as a key liaison between Facilities and Pharmacy Operations, ensuring equipment, building systems, and technical resources are operating reliably to support daily production goals. Responsibilities include preventive maintenance, troubleshooting automated systems, supporting facility projects, coordinating repairs, and helping optimize production workflows.

The ideal candidate enjoys solving problems, working with technology and equipment, and supporting continuous operational improvement in a highly regulated environment.

What You'll Do

Production Equipment & Automation Support

• Monitor production line and fulfillment equipment to ensure optimal performance.
• Troubleshoot and resolve hardware, software, and automated equipment issues.
• Perform routine and preventive maintenance on production systems and dispensing equipment.
• Support production efficiency initiatives and identify opportunities for workflow improvements.
• Maintain equipment according to manufacturer specifications and internal maintenance schedules.
• Assist in the setup, automation, and readiness of new pharmacy and production facilities.

Facilities Maintenance

• Respond to maintenance requests and facility work orders.
• Perform a variety of maintenance and repair tasks including:
  • HVAC systems
  • Electrical systems
  • Plumbing repairs
  • Carpentry
  • General building maintenance
• Inspect building infrastructure and equipment to identify potential issues before they impact operations.
• Support building upkeep and operational readiness across all facility areas.

Preventive Maintenance & Continuous Improvement

• Develop, document, and maintain preventive maintenance programs.
• Schedule and track routine inspections and maintenance activities.
• Identify opportunities to improve equipment reliability and facility performance.
• Maintain accurate maintenance records and documentation.
• Ensure operational systems remain compliant with company standards and manufacturer requirements.

Vendor & Project Coordination

• Coordinate repairs, upgrades, and maintenance activities with external contractors and vendors.
• Support facility expansion, renovation, and improvement projects.
• Partner with internal stakeholders to prioritize equipment and facility needs.
• Assist with project planning and implementation for operational and production initiatives.

Cross-Functional Operational Support

• Serve as a liaison between Facilities and Pharmacy Operations teams.
• Support pharmacy production goals by ensuring facility and equipment readiness.
• Collaborate with Operations, IT, Quality, and Leadership teams to resolve technical and operational challenges.
• Assist with special projects and operational initiatives as assigned.

What You'll Bring

Required Qualifications

Education

• High School Diploma or GED.

Experience

• 2-4 years of experience in:
  • Facilities maintenance
  • Production line support
  • Equipment repair
  • Manufacturing operations
  • Warehouse operations
  • Healthcare production environments
• Experience supporting automated equipment and facility systems.
• Experience troubleshooting mechanical, electrical, hardware, or software-related issues.
• Licensed Pharmacy Technician or ability to obtain licensure.

Knowledge, Skills & Abilities

• Working knowledge of building systems and maintenance practices.
• Understanding of safety procedures and building code requirements.
• Ability to interpret technical manuals and maintenance schedules.
• Strong troubleshooting and problem-solving skills.
• Experience supporting production equipment and technical systems.
• Ability to work independently and prioritize competing demands.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office applications.
• Strong customer service mindset and interpersonal skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Willingness to work extended hours, weekends, and holidays as business needs require.

Preferred Qualifications

• Experience in:
  • Retail Pharmacy
  • Mail Order Pharmacy
  • Specialty Pharmacy
  • Fulfillment Operations
  • Maintenance and Facilities Management
• Experience with:
  • Building Automation Systems (BAS)
  • Building Management Systems (BMS)
  • Production automation technologies
• Familiarity with security and badge access systems, including:
  • Verkada
  • Win-Pak
• Mechanical, electrical, or industrial maintenance experience.
• Experience supporting automated dispensing, warehouse, or production environments.

Key Competencies

• Mechanical Aptitude
• Equipment Troubleshooting
• Facilities Maintenance
• Preventive Maintenance
• Operational Excellence
• Problem Solving
• Technical Support
• Project Coordination
• Attention to Detail
• Communication & Collaboration
• Continuous Improvement
• Safety Focus

Work Environment

• Production, warehouse, and pharmacy operations environment.
• Exposure to machinery, automation systems, and moderate operational noise.
• Ability to sit and stand for extended periods.
• Ability to lift, push, pull, and move objects weighing up to 50 pounds.
• Ability to bend, reach, stoop, kneel, climb, and work in various facility environments.
• Requires fine motor coordination and physical dexterity to operate tools and equipment safely.

Why This Role Matters

The Facilities & Production Support Specialist helps ensure Birdi's pharmacy operations run safely, efficiently, and without interruption. By maintaining equipment, supporting automation, and ensuring facility readiness, you directly contribute to operational performance and help ensure patients receive their medications accurately and on time.

Your technical expertise and proactive approach will play a key role in supporting Birdi's continued growth and commitment to excellence.

Equal Employment Opportunity Statement

Birdi is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We make employment decisions without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Birdi is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process and employment relationship. If you require an accommodation, please notify a member of our Talent Acquisition team.