Job Description
Our client, a Building Technology and Software Services company, is looking for a Facilities Service Coordinator for their Toronto, ON location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- The Facilities Services Customer Center Operator provides customer service and front line support to the Client P3 client site of Humber Hospital with respect to the maintenance and operations of their building(s).
- Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
- The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients 7/24/365.
- The work environment is fast-paced and client-service focused.
- In order to ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics.
- Learns client account details, the service request/work order management systems, the telephony system and Client Dispatch Centre policies, processes and operating procedures.
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests.
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
- Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
- Provides customer service support.
- Participates in program initiatives undertaken by the Dispatch Centre.
- Maintains confidentiality of client account information and other confidential information.
- Conducts work in a professional manner.
- May be required to demonstrate Dispatch Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
- May be required to provide training to new Team Members.
- Other duties as assigned.
Requirements:
- High school completion plus a specialized technical or business course
- One year or more Knowledge & Skills
- Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation.
- Clear and effective communication skills
- Strong customer-service orientation and demonstrated customer service skills.
- Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Toronto, ON |
| Industry | Management Consulting Services |
| Salary | $21.95 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Call Centersunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Develop and Maintain Customersunmatched
- English Languageunmatched
- Facilities Managementunmatched
- Health Planunmatched
- High Tech Industryunmatched
- Hospitalunmatched
- Identify Issuesunmatched
- Maintenance Servicesunmatched
- Metricsunmatched
- Operations Processesunmatched
- Order Managementunmatched
- Order Processingunmatched
- Order/Customer Fulfillmentunmatched
- Presentation/Verbal Skillsunmatched
- Secondary Schoolunmatched
- Service Deliveryunmatched
- Telephonyunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Typingunmatched
- Web Interfaceunmatched
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