In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manage and maintain Apple's workplaces. We oversee and develop Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, lead sustainability initiatives, including commute, energy and waste management, to reduce Apple's environmental impact, and do everything we can to ensure the health and safety of all personnel and customers within our facilities around the world.
We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team with an extraordinary customer service focus. You will have a strong emphasis on handling Facilities Services in a diversified portfolio. Ability to interact with Apple business functions and customers at all levels including management reporting.
The Facilities Services Manager will be responsible for a team of professionals responsible to provide Facilities Services in a portfolio that includes offices, specialty spaces and collaboration spaces. Partnering with Apple LOB, Places and nominated internal/external vendors/partners.
The Services Manager will be responsible for the overall facilities across campus with hands-on provision of comprehensive FM Services.
Work side-by-side with Places partners, such as: Facilities Building Managers, Maintenance team, Operations team, Moves/Adds/Changes (MAC) team, Project Management, Environmental Health and Safety, Security, IS&T, People Business Partners and Commute.
Responsible for vendor management program, including expanded vendor network (if necessary), management, and evaluation of services provided. Ensuring vendor compliance with agreed SLA's and important metrics.
Work closely with Facilities team on operating and capital budgets, forecast spend and report on accruals as necessary.
Drive consistency, with adherence to the use of established protocols, tools and processes with focus on strong compliance.
Participate alone, or in a team setting, for Places services presentations to internal customers.
Continuously evaluate and identify innovative ways to streamline processes and elevate department brand.8+ years experience related to workplace management, facilities services, and customer service.
Extensive knowledge and familiarity with Facilities Services, building functions, and operational priorities.
Strong contract and financial experience, skilled in supporting, developing and, managing capital and operating budgets
Excellent leadership and supervisory skills, including experience and ability to handle customer service issues involving employees in a professional and positive manner.
Experience managing specialty spaces, including partnering with LOB providing facilities support for events, special meetings and logistics to receive guests/clients.
Excellent communication and presentation skills.
Advocate customer needs internally to continuously improve the customer experience through product and process.
Proficient on tools such as Integrated Workplace Management Solutions, service request management, MacOS and iOS productivity tools.
Demonstrated ability to support tenant improvement projects, as well as scheduled maintenance programs.Bachelor's Degree in Building Construction Management, Facilities Management, or related field preferred.
Experience in facility/construction/project management experience within entertainment.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.