Job Summary
The Facilities Service Manager oversees custodial and facility service operations across 13 county facilities, directly supervising 19 employees. This role ensures consistent service quality, safety, and customer satisfaction for both contracted and in-house cleaning services, coordinates routine work orders, and provides occasional directions to trades staff for minor tasks. The manager leads planning, scheduling, inspections, and performance reporting; partners with vendors and internal stakeholders; and supports the development of service contracts. As the role evolves, Hall County may formalize contract authority and budget responsibilities, enabling expanded vendor management and potential reclassification.
Essential Functions & Responsibilities
Directly supervise 19 facilities service staff (recruitment, onboarding, scheduling, performance coaching, recognition, and corrective action as needed).
Conduct safety meetings and ongoing training on custodial standards, equipment use, and incident response.
Build a culture of accountability, service excellence, and continuous improvement.
Plan and manage daily/weekly cleaning schedules and labor plans across 13 facilities; ensure coverage and appropriate service levels.
Perform quality inspections; initiate corrective actions; maintain KPI dashboards (e.g., cleanliness scores, work order closure times, customer satisfaction).
Coordinate work orders and, when appropriate, provide day‑to‑day direction to trades staff (HVAC/electrical/general maintenance) for routine tasks and minor repairs-not to exceed formal technical oversight without supervisor authorization.
Oversee inventory and supply chain for custodial materials, equipment maintenance, and safe storage.
Manage the seamless delivery of both contracted cleaning services and non‑contract/in‑house operations.
Monitor vendor performance against scope, schedules, and service standards; document issues and partner with Procurement/Facilities leadership on improvements.
Support development of scopes of work, service levels, and cost estimates; prepare input for RFPs and renewals.
Track labor utilization, overtime, and supply usage; recommend adjustments to remain within budget targets.
Prepare routine reports (quality, safety, staffing, vendor performance) for Facilities leadership; present findings and action plans.
Enforce OSHA‑informed custodial safety practices (chemical handling, PPE, ladder/equipment safety).
Lead incident response for spills, sanitation needs, and urgent cleanups; coordinate after‑hours/emergency coverage as assigned.
Ensure adherence to county policies, security protocols, and facility access procedures.
Serve as the primary service liaison to building owners/department contacts; address requests, complaints, and escalations promptly.
Communicate service plans, schedule changes, and quality results; maintain strong customer relationships.
Full authority over day‑to‑day scheduling, work assignments, inspections, and routine corrective actions.
Significant input into hiring decisions and performance management; executes approved staffing actions.
Recommends vendor/service improvements; documents and escalates contract performance issues.
Performs other relevant work as assigned.
Regular and predictable attendance is required.
Minimum Qualifications Required
Education and Experience:
High School diploma or GED required; Associate's or Bachelor's in Business, Facilities Management, or related field preferred.
3-5 years of progressive custodial/facility services experience, including multi‑site operations.
2+ years of direct supervisory experience over hourly staff.
Proficiency with Microsoft 365 (Outlook, Excel, Teams) and work order or CMMS tools; skilled in scheduling, labor planning, and basic budgeting.
Licenses and Certifications:
Valid Georgia driver's license; ability to travel daily among county facilities.
Ability to pass background check consistent with county policy.
Knowledge, Skills and Abilities:
Custodial standards and quality assurance methods; infection control and sanitation best practices.
Scheduling and labor management; vendor coordination and service level management.
Safety compliance (chemical/PPE, equipment, slip/trip/fall prevention); incident response.
Strong communication, customer service, and relationship management skills.
Data‑driven problem solving; ability to interpret KPIs and implement corrective action.
High attention to detail; ability to prioritize, delegate, and meet deadlines across multiple locations.
Ability to communicate effectively both orally and in writing.
ADA Minimum Requirements
Physical Ability:
Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.
Regular movement across buildings; standing, walking, bending, and occasional lifting up to 50 lbs.
Exposure to cleaning chemicals and routine facility conditions; PPE required as appropriate.
Frequent travel between county sites; occasional evening/weekend work and on‑call rotations for emergencies.
Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 50lbs.
Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.
Sensory Requirements:
Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.
Environmental Factors:
Essential functions of this position continuously require the ability to either work with others or work alone.
This class specification should not be interpreted as all-inclusive, as it is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.