Facilities Shift Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual''s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members'' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• The Facilities Operations Shift Manager is responsible for ensuring the safe, efficient, and reliable operation of all facility systems during assigned shifts while maintaining an exceptional environment for guests and team members. This position provides leadership and oversight of Facilities Operations personnel and coordinates engineering, maintenance, central plant, utility, grounds, and building systems activities to support uninterrupted property operations.
• This Shift Manager is responsible for fostering a guest-focused and employee-driven culture that promotes engagement, accountability, operational excellence, and workforce development.
• This position serves as the on-shift facilities leader and is accountable for monitoring, operating, troubleshooting, and coordinating the maintenance of the property''s central utility plant and critical infrastructure systems, including HVAC systems, chillers, cooling towers, boilers, pumps, domestic water systems, emergency power generation, building automation systems (BAS), electrical distribution equipment, and associated utility networks.
• The Shift Manager responds to facility emergencies, ensures regulatory compliance, oversees contractor activities, and supports departmental goals related to safety, reliability, sustainability, and guest satisfaction.

BRING US YOUR BEST.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & Operations

Creates and maintains a safe, professional, and service-oriented environment that enhances the guest experience and promotes employee engagement. Supervises Facilities team members during assigned shifts, providing coaching, training, performance feedback, and development opportunities. Directs and coordinates daily maintenance, repair, and operational activities to ensure facility systems remain fully functional and available. Prioritizes work assignments and allocates labor resources to effectively respond to operational needs, emergencies, and guest service requests. Maintains operational readiness of all critical building systems and ensures timely resolution of maintenance issues. Serves as the primary Facilities leader during assigned shifts and acts as incident commander for facility-related emergencies.

Central Plant Operations

Oversees the day-to-day operation and monitoring of the property''s Central Utility Plant, including:

• Chilled water systems
• Centrifugal and/or screw chillers
• Cooling towers
• Boiler systems
• Condenser water systems
• Heat exchangers
• Pumps and hydronic systems
• Water treatment equipment
• Domestic water systems
• Emergency generators
• Fuel systems
• Utility distribution infrastructure

Reviews operating parameters, analyzes performance trends, and initiates corrective actions to maximize equipment reliability and efficiency. Monitors Building Automation System (BAS) performance and coordinates adjustments to maintain occupant comfort and optimize energy consumption. Provides technical leadership during utility interruptions, mechanical failures, and emergency events affecting facility operations. Ensures proper startup, shutdown, isolation, and restoration procedures are followed for central plant equipment and utility systems. Coordinates preventive, predictive, and corrective maintenance programs for central plant assets. Oversees chemical treatment programs and water quality management for cooling towers, chillers, boilers, and related systems. Maintains accurate operational logs, performance records, and regulatory documentation for central plant equipment.

Safety & Compliance

Ensures compliance with all applicable OSHA, environmental, fire/life safety, boiler, refrigeration, water treatment, and energy management regulations. Conducts routine inspections of facility systems and identifies potential safety hazards or operational deficiencies. Supports emergency preparedness initiatives and participates in property emergency response planning. Ensures team members and contractors follow established safety procedures, lockout/tagout practices, and company policies. Assists with compliance reporting and documentation required by regulatory agencies.

Asset Management & Planning

Participates in facility improvement projects, renovations, and capital planning initiatives. Coordinates vendor and contractor activities to ensure work is completed safely, efficiently, and according to established standards. Assists with budget management by monitoring labor, materials, utility consumption, and contractor expenditures. Identifies opportunities to improve facility reliability, reduce operating costs, and enhance energy efficiency. Supports long-term asset preservation through lifecycle planning and equipment replacement recommendations.

WORKING CONDITIONS / ESSENTIAL FUNCTIONS

• Ability to walk extensive distances throughout the property.
• Ability to climb ladders, stairs, catwalks, and access mechanical spaces, rooftops, basements, and utility areas.
• Ability to inspect equipment located in confined, elevated, or difficult-to-access areas.
• Ability to lift and carry up to 50 pounds.
• Exposure to varying temperatures, weather conditions, noise levels, mechanical equipment, chemicals, and construction environments.
• Ability to respond to emergencies on a 24-hour basis as required.
• Ability to effectively communicate with team members, management, contractors, vendors, and regulatory agencies.

QUALIFICATIONS

Education

Bachelor's degree in mechanical engineering, Electrical Engineering, Facilities Management, Industrial Technology, or a related field preferred.

Equivalent combination of education, certifications, and relevant experience may be considered.

Experience

• Demonstrated expertise in central utility plant operations is required, including the operation, troubleshooting, and maintenance of chillers, cooling towers, boiler systems, building automation systems, emergency power systems, and utility distribution networks supporting a large-scale hospitality or gaming operation.
• Minimum five (5) years of facilities, engineering, central plant, or building operations experience.
• Minimum three (3) years of supervisory or management experience.
• Experience in a large hospitality, gaming, healthcare, manufacturing, resort, or institutional environment preferred.
• Demonstrated experience operating and supervising central utility plant systems.

Knowledge, Skills & Abilities

Strong working knowledge of:

• Central Utility Plant operations
• Chillers and chilled water systems
• Boiler operations
• Cooling towers and water treatment
• HVAC systems and controls
• Building Automation Systems (BAS)
• Electrical distribution systems
• Emergency generators and backup power systems
• Pumping systems and hydronics
• Energy management and sustainability practices
• Preventive and predictive maintenance programs
• OSHA and life safety requirements
• CMMS systems and work order management

Preferred certifications:

• Certified Plant Engineer (CPE)
• Stationary Engineer License (where applicable)
• Boiler Operator Certification
• HVAC Certification
• Building Operator Certification (BOC)
• Universal EPA Refrigerant Certification

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We''re changing entertainment. Follow us.

Equal Opportunity Employer