Position Summary
The Facilities Support Associate is responsible for maintaining office support areas and ensuring a clean, well-stocked, and wOur Companyoming workplace environment. This role supports daily operations by replenishing supplies in common areas, maintaining coffee stations, and providing receptionist coverage during scheduled breaks and lunch periods. The ideal candidate is dependable, customer service oriented, and able to work independently in a professional office setting.
Key Responsibilities
Office Amenities and Supply Management
Stock and replenish supplies in social hubs, break areas, Mother's Rooms, and restrooms throughout the facility.
Monitor inventory levels and notify management when supplies require reordering.
Ensure all amenity areas remain clean, organized, and presentable throughout the workday.
Remove empty boxes, packaging materials, and other debris associated with replenishment activities.
Coffee Station Maintenance
Clean and maintain coffee makers and beverage stations on all office floors.
Refill coffee supplies, including cups, lids, stirrers, sweeteners, creamers, and related items.
Perform routine cleaning of counters, brewing equipment, and surrounding areas to ensure a sanitary and professional appearance.
Report equipment malfunctions or maintenance needs to the Workplace Services team.
Reception Coverage
Provide front desk reception coverage during receptionist breaks, lunches, meetings, and other scheduled absences.
Greet visitors and team members in a professional and courteous manner.
Answer and direct incoming calls and inquiries.
Assist with visitor check-in procedures and provide general information as needed.
Maintain a professional appearance and positive customer service experience at all times.
General Workplace Support
Conduct periodic walkthroughs to identify supply shortages, cleanliness issues, or facility concerns.
Support Workplace Services staff with general office operations and special projects as assigned.
Report safety hazards, maintenance issues, and building concerns promptly.
Qualifications
High school diploma or equivalent preferred.
Prior experience in facilities, janitorial, hospitality, customer service, or office support roles preferred.
Ability to lift and carry up to 20 pounds.
Strong attention to detail and organizational skills.
Reliable attendance and punctuality.
Professional demeanor and excellent customer service skills.
Ability to work independently with minimal supervision.
Working Conditions
Frequent walking throughout multiple office floors.
Standing, bending, reaching, and lifting during stocking and cleaning activities.
Interaction with employees, guests, and vendors in a professional office environment.
Reporting Relationship
Reports to the Workplace Services team and/or Facilities Manager.
Success Measures
Common areas, Mother's Rooms, and restrooms remain fully stocked and maintained.
Coffee stations are clean, functional, and adequately supplied throughout the day.
Reception desk coverage is provided seamlessly during scheduled absences.
Positive feedback from employees and visitors regarding workplace cleanliness and service levels.