Cumberland Farms Facilities Support Specialist Job in Worcester, MA | Cumberland Farms Jobs
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Facilities Support Specialist
165 FLANDERS ROAD WESTBOROUGH MA
Full-time, Part-time
Job Description
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Position Summary:
The Facilities Specialist is a senior-level dispatch role responsible for stabilizing store performance following refresh, construction, and major equipment installations across a large, multi-state retail portfolio. This position manages high-impact service issues with a focus on revenue-critical equipment, chronic repair resolution, vendor performance, and post-construction readiness to ensure safe, reliable, and fully operational store environments.
This role serves as a primary escalation point beyond standard dispatch, operating with significant autonomy and independent judgment to coordinate vendors, field technicians, construction partners, and internal teams. The Facilities Specialist acts as a case manager for complex facilities issues, ensuring rapid resolution, enforcing vendor accountability, validating warranty and asset coverage, and driving long-term reliability improvements.
As a senior member of the Facilities Support Dispatch team, this position directly supports revenue protection, capital asset performance, and operational continuity by identifying systemic issues, reducing repeat repairs, and improving overall service delivery across the organization. This is not a traditional dispatch role, but a high-impact operational position requiring advanced coordination, problem-solving, and strong cross-functional coordination.
Responsibilities:
Provide advanced facilities support for stores during the first 60-90 days following refresh, remodel, or major equipment installation
Serve as primary coordinator for post-construction stabilization, ensuring all facility and equipment issues are quickly identified and resolved
Manage complex or high-impact service issues requiring multi-trade coordination across vendors, field technicians, and internal teams
Act as escalation point for chronic or repeat equipment failures, driving timely resolution and long-term corrective action
Coordinate rapid response and resolution for revenue-impacting equipment outages, including refrigeration, HVAC, and foodservice equipment
Partner with Construction and Operations to ensure smooth turnover of refreshed and newly built stores, including punch list completion and issue tracking
Validate asset setup, warranty coverage, and vendor assignments in CMMS systems to ensure accurate service and billing processes
Monitor vendor performance, enforce accountability, and escalate service quality or response issues as needed
Support uptime and performance of key foodservice and beverage programs through proactive coordination and follow-up
Maintain detailed case tracking and documentation for escalated issues, post-construction stores, and recurring failures
Identify trends in repeat repairs or systemic failures and provide recommendations for corrective action and process improvement
Collaborate with leadership, construction, planned services, and field teams to improve service delivery, reduce repeat issues, and enhance overall store reliability
Working Relationships:
Facilities teams - planned services, in-house maintenance, division maintenance managers, in house inventory, regional maintenance managers, Environmental/Safety, Construction
Requirements
Minimum Education: High School or GED
Preferred Education: Bachelor's degree or related experience
Minimum Experience: 5-10+ years in facilities maintenance coordination, field service operations, or vendor management. Advanced troubleshooting and problem-solving
Preferred Experience: Experience supporting multi-site retail, convenience store, restaurant, or similar high-volume environments preferred. Strong knowledge of HVAC, refrigeration, and foodservice equipment highly desirable. Experience working with CMMS platforms such as ServiceChannel or similar systems preferred. Proven experience managing vendors and escalations across multiple regions
Licenses/Certifications: N/A
Soft Skills:
Travel: This role will be based at the SSC (office setting). Occasional travel to stores or vendor sites may be required.
Hours & Conditions: 45+ hour work week with the ability to respond to emergencies in a 24-hour 365 day environment. Standard work schedule of 8:00am -4:30 pm M-F, with weekend work as required to meet the needs of the department.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.
$64650-$86200
Wage
$64650-$86200
Additional Info
At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we''d love to meet you - even if you don''t meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
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Cumberland Farms convenience stores across the U.S.
Certified Oil • Cumberland Farms • Fastrac • Kwik Shop • Loaf N'' Jug • Minit Mart • Quik Stop • Sprint Food Stores • Tom Thumb • Turkey Hill
Cumberland Farms is a privately owned family run business that has been around for almost sixty years with a corporate facility in Framingham, MA. We started back in the 50’s and through the years have grown to over 600 convenience stores ranging from Maine to Delaware as well as a group of stores in Florida.
In 2005, Cumberland Farms completed the acquisition of Gulf Oil LP and is now known as The Cumberland Gulf Group.
In May of 2009 Cumberland Farms and Gulf Oil moved into our new state-of-the-art business support campus in Framingham, Massachusetts. It is a beautiful, remarkable facility that will help lift both of these great companies to new heights for years to come.
It is also the culmination of an ideal we set in motion several years ago. The fact is, Cumberland Farms and Gulf Oil are sharing a whole lot more than a corporate website, office space and administrative resources.
We are also sharing a philosophy, and a vision to become the premier brands of choice forthe on-the-go world.
This commitment will, in turn, elevate these two brands to be the envy of our competitors, irreplaceable to our customers, and a point of pride to all of our employees.