Facilities Technician

About Us
New Horizons is a mission-driven organization supporting youth and young adults experiencing homelessness in Seattle. We are a collaborative, caring, and dynamic team working to create a safe and empowering space for our community. We’re currently seeking a dependable and detail-oriented Facilities Technician to help us maintain a safe, organized, and well-functioning environment across our facilities and programs.

Position Summary 

 The Facilities Technician will provide building and asset maintenance and support for New Horizons and is responsible for the overall building health and aesthetic condition of the facility while working closely with the Director of Operations. Balancing both scheduled preventive maintenance and on-demand work requests via a ticket system, this role ensures all building systems function at peak efficiency. The ideal candidate is proactive, highly adaptable, and dedicated to minimizing equipment downtime through continuous inspections and prompt, reliable repairs. This position requires a person that is organized, detail-oriented, self-starting, and can perform in an environment where interruptions are common. The nature of this position is mostly independent, requiring creative thinking, excellent interpersonal relationships, and conflict resolution skills. 

Essential Duties and Responsibilities 

Facilities and Maintenance 

• Assist with tracking, receiving and organizing work orders and building needs 

• Review ticket system and respond to facilities service and maintenance requests 

• Investigate and troubleshoot service requests and potential facility needs to provide necessary mitigation & information for Director 

• Help assure stewardship, organization and security of New Horizons physical assets, including IT equipment, tools and various supplies 

• Work cooperatively and interdependently with Operations team on building maintenance and supply needs 

• Help assemble and/or move furniture, complete minor repairs 

• Perform scheduled preventative maintenance as applicable as well as identify any potential existing gaps in maintenance schedules 

• Collect and maintain historical data and identify trends for operational improvement 

• Provide vendor support and escort, maintain supplier records, stock and inventory 

• Conduct building and maintenance audits daily & routinely when on shift 

• Assist with coordination of maintenance and upkeep of New Horizons van 

• Other duties as assigned 

Required Qualifications (Knowledge, Skills & Abilities) 

• Valid Washington state Driver’s License 

• Experience developing and maintaining systems to improve efficiency and communication 

• Must have a high degree of initiative, motivated self-starter, adapt to a changing environment, detail-oriented, organized, and flexible 

• Highly collegial - able to work positively and productively with colleagues and volunteers at all levels - in person, by email and telephone 

• Able to meet deadlines, multi-task in a cross-functional environment, and interact with all levels of personnel, board members, donors, volunteers and program participants 

• Proficiency in Office 365 and very basic IT troubleshooting skills 

• Excellent written and verbal communication skills; outstanding customer contact skills 

• Tact, discretion and judgment when working with sensitive or confidential information 

• Willingness to roll up your sleeves to get the job done 

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.