Facility Manager

Overview

The Facility Manager is responsible for providing high-level administrative, operational, and client-facing support within a dynamic facilities management environment. This role combines responsibilities from facilities coordination, CMMS administration, customer service, project support, and vendor management. The position ensures smooth daily operations by managing work order flow, supporting maintenance teams, maintaining accurate CMMS data, coordinating projects and vendors, and acting as a liaison between clients, technicians, and internal ABM leadership. This role directly supports the Account Lead and contributes to operational excellence, service delivery, and customer satisfaction.

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff and Management Team Members    

Responsibilities

1. Administrative & Operational Support

· Manage calendar, meeting coordination, communication updates, and recurring reporting.

· Support payroll/timekeeping processes and ensure accuracy of time and attendance records.

· Assist with onboarding documentation, employee training tracking, and HR coordination.

· Maintain documentation, procedures, and site records.

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2. Client Relations & Customer Service

· Act as a professional, customer-focused liaison between ABM, clients, vendors, and building occupants.

· Provide timely communication, status updates, and follow-up on work orders and projects.

· Participate in recurring client meetings, presenting reports, work order updates, and operational metrics.

· Support service recovery efforts and escalate issues when needed.

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3. CMMS Administration & Reporting

(merged responsibilities from CMMS Coordinator, FM, Coordinator roles)

· Administer and maintain the CMMS, ensuring data accuracy for assets, work orders, PM schedules, and inventory.

· Create, assign, prioritize, and close work orders; ensure proper documentation by technicians and vendors.

· Perform data audits, generate reports, and analyze trends to improve performance and reliability.

· Develop and maintain preventive maintenance schedules.

· Support CMMS troubleshooting, integrations, and system upgrades in partnership with IT or vendors.

· Provide user training and system support to technicians, supervisors, and clients.

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4. Project & Vendor Management

· Support planning and coordination of facility-related projects, shutdowns, or upgrades.

· Assist with gathering quotes, preparing scopes, and tracking project deliverables.

· Coordinate vendor scheduling, site access, compliance documentation, and performance tracking.

· Monitor vendor work to ensure quality, timeliness, and alignment with ABM and client expectations.

· Maintain budgets, purchase orders, and invoice tracking related to assigned projects.

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5. Work Order & Service Coordination

· Dispatch technicians and service providers based on priority, skill set, and availability.

· Monitor work order queues, ensuring timely progress and customer satisfaction.

· Provide weekly maintenance updates, backlog reports, and operational summaries.

· Collaborate with technicians, managers, and trade specialists to resolve issues quickly.

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6. Operational Excellence & Compliance

· Support continuous improvement initiatives and process optimization.

· Ensure adherence to safety requirements, ABM policies, and client procedures.

· Assist with audits, compliance reviews, and documentation control.

· Maintain service level agreements (SLAs) and key performance indicators (KPIs).

Qualifications

Required

· Strong administrative, organizational, and communication skills

· Experience in facilities, maintenance, field services, or operations support

· Proficiency with CMMS platforms (Maximo, Corrigo, Compass, SAP PM, etc.)

· Strong MS Office skills (Excel, Outlook, Word, PowerPoint)

· Ability to manage multiple priorities and deadlines

· Professional and polished verbal and written communication skills

· Customer service experience, including client- or vendor-facing interaction

· Ability to work independently with minimal supervision

Preferred

· Experience in facility management, engineering, or maintenance environments

· Familiarity with preventive maintenance programs, work order processes, and asset management

· Project coordination experience

· Vendor management or procurement experience

· Basic technical understanding of building infrastructure (electrical, mechanical, HVAC, etc.)