FACILITY OPERATIONS TEAM MEMBER - Emerald Acres Sports ConnectionMSC SFM, LLCLOCATION: Mattoon, ILDEPARTMENT: MAINTENANCEREPORTS TO: FACILITY MAINTENANCE MANAGER STATUS: PART-TIME ABOUT THE COMPANY:Emerald Acres Sports Connection is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Mattoon, IL. You will be joining a championship-level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth.Emerald Acres Sports Connection is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Janitorial Team Member will be responsible for the daily maintenance of the facility's building and grounds. Position will be geared toward working in various areas throughout the facility, while providing participants, members and/or guests an excellent experience while adhering to our Guest First Policy. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Monitor overall appearance and cleanliness of the complex, both indoors and outdoors Maintain courts, fields, office spaces, equipment, and facility assets as requiredPerform routine cleaning of floors, windows, glass surfaces, guest areas, and common spaces. Inventory, organize, and stock supply closets, toolboxes, and maintenance areasClean, restock, and maintain restrooms, including toilets, sinks, floors, and guest amenitiesClean all guest seating areas, lobbies, and entrancesRemove facility trash and recycling and ensure proper disposal procedures are followedAssist with event setup, breakdown, and facility conversions as needed Coordinate maintenance and repair work with managers and vendors as directedPerform minor repairs, preventative maintenance, and facility upkeep tasksProvide courteous and friendly service to all guests and assist with directions, questions, and facility informationMaintain general knowledge of facility programs, leagues, events, and amenitiesRespond to guest concerns and direct issues to the appropriate manager for resolution Support other departments, including events, guest services, and operations, as needed Uphold facility policies, procedures, and safety standardsMINIMUM QUALIFICATIONS:Can work well with a wide variety of age groupsFlexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritize Ability to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team MembersMust take personal initiative for the betterment of the team and facilityCommitment to the safety and well-being of othersHave sports experience or an interest to learnWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40 pounds waist highMay be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functionsFacility has intermittent noiseWill be required to operate a computerMust be able to walk intermittentlyMust be able to successfully complete our Utility Vehicle training program
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