Facility Operations Manager

PepperPointe is looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at PepperPointe and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.

We’re always looking for determined, creative, and fearless individuals who want to join an innovative organization committed to positively impacting families and communities. If this is you, you’ll love working at PepperPointe

As a Facility Operations Manager, you play a critical role in ensuring the smooth and efficient functioning of our dental service organization. You’ll provide essential administrative and technical support to our operations team, ensuring that our processes and systems run seamlessly. This position will independently manage lease calendars, handle landlord coordination, renewal workflows, and facilities issue escalation across multiple locations.

• Collaborate with the operations team to identify areas for improvement and streamline processes.
• Leasing Expertise:
  • Collaborate on new leases and negotiate terms with landlords.
  • Ensure favorable lease agreements for our dental practices.
• Tenant vs. Landlord Liaison:
  • Act as the bridge between tenants and landlords.
  • Address facility-related concerns and responsibilities.
• Facility Contract Management:
  • Oversee contracts for maintenance, repairs, and services.
  • Ensure compliance with regulations and standards.
• Landlord for PepperPointe properties:
  • Manage relationships with property owners across our portfolio.
  • Advocate for our organization’s needs.
• Vendor Relations:
  • Collaborate with vendors for facility services.
  • Optimize cost-effective solutions
• Conduct an audit of all insurance PSL and process insurance claims along with their associated projects.
• Rent audits
• Manage and coordinate facility-related requirements for all offices across all markets.
• Manage and coordinate projects for out-of-state markets (onboarding and offboarding’s).
• Work closely with PepperPointe’s Real Estate Project Specialist on large projects, as needed.
• Work closely with real estate partners to identify new locations, manage the offloading of old locations, and negotiate new leases.

• Alignment with PepperPointe’s core values listed below
  • Fearlessly chasing the challenge
  • Relentlessly pursuing results
  • Serving with tenacity
  • Working with an uncompromising commitment to honesty

• Experience managing multi-location portfolios (30+ sites preferred).
• Ability to juggle multiple tasks and prioritize effectively.
• Strong organizational and project coordination skills
• Experience managing vendors and third-party partners.
• Proficiency in Excel; experience with tracking tools (Smartsheet, etc.) a plus.
• Ensure accuracy in documentation and follow-through.

• Proactively address operational challenges.
• Collaborate with colleagues to achieve shared goals.
• Readiness to actively participate in new projects and provide assistance wherever necessary.
• Adaptability to thrive in a fast-paced environment and quickly switch priorities.
• Project Management Experience:
  • Demonstrated success in managing projects across multiple sites, including both small and large-scale facilities.
  • Proficiency in project management methodologies and practices
• Emergency Response and Insurance Claims:
• Previous experience handling emergency situations and navigating insurance claims processes.
• Leasing Expertise:
• Demonstrated extensive experience 3-7 years in leasing, including interpreting and explaining lease terms.
• CFM (certified facility management)-preferred certification
• Degree in business or construction management preferred

What We’ll Offer in Return

• Full-time, salary position $70,000-$80,000 DOE
• Medical, dental, and vision benefits
• 401K with company match
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

About PepperPointe Partnerships

PepperPointe Partnerships is a dental service organization (DSO) with an innovative approach to proactively address the challenges and industry changes practitioners face, create efficiencies at the practice level and provide support with non-clinical tasks, allowing practitioners to focus on providing excellent patient care. PepperPointe seeks to redefine what it means to be a DSO by fully leveraging the strengths and culture of doctor-owned dental practices, and a growth strategy for greater synergy and protection among all dental practitioners. Through the PepperPointe platform, we offer maintained doctor ownership, a collaborative network of doctors, and help clinical teams achieve the greatest success in providing excellent patient care. PepperPointe offers doctors an optimal exit and entry strategy, with partnership opportunities for every career stage, to help preserve and extend the practice legacy, and do so on their terms.

PepperPointe is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.All qualified applicants, regardless of personal characteristics, are encouraged to apply.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.