Facility Operations Manager | Pediatric Therapy

Help Unlock Lifes Potential

At Milestone Therapy, we believe every child deserves the opportunity to reach their fullest potential. Our team provides exceptional pediatric therapy services across outpatient clinics, homes, schools, and communities throughout Indiana and Illinois. As we continue to grow, we're looking for a collaborative and driven Facility Operations Manager to help lead the operational success.

If you're an experienced operations leader who enjoys improving processes, supporting teams, solving problems, and creating exceptional experiences for both clients and team members, we'd love to meet you.

What You'll Do

As the Facility Operations Manager, you'll provide operational leadership across multiple clinic locations while partnering closely with clinical leaders to ensure our facilities, systems, and administrative teams operate efficiently and effectively.

In this role, you will:

• Provide operational oversight for multiple clinic locations.
• Lead, coach, and develop administrative and support service team members.
• Ensure consistent implementation of company policies, procedures, and operational standards.
• Oversee scheduling, intake, insurance authorization, benefit verification, and care coordination workflows.
• Monitor productivity, scheduling efficiency, utilization, and operational performance metrics.
• Maintain safe, clean, organized, and professional clinic environments.
• Manage facility maintenance, repairs, vendors, inventory, and operational readiness.
• Conduct operational audits and implement process improvements.
• Analyze data and scorecards to identify opportunities for increased efficiency and service excellence.
• Conduct regular one-on-one meetings and provide ongoing coaching to direct reports.
• Partner with leadership on strategic planning, budgeting, and operational initiatives.
• Help foster an outstanding experience for clients, families, and team members

Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field
  OR
• Two or more years of management or operations leadership experience

Perferred Experience 

• Healthcare, medical office, therapy, insurance, intake, scheduling, or care coordination experience
• Multi-site operations management
• Team leadership and employee development
• Performance management and process improvement
• Vendor and facility management
• Budgeting and operational reporting
• Data analysis and KPI management

Why Join Milestone Therapy? Because we're not just another healthcare organization. We're a community of people who believe in showing up for each other with empathy, grit, and a shared commitment to doing the right thing. We support leaders who take ownership, think ahead, and keep people at the center of every decision. Ready to lead a team that cares as deeply as you do? Apply today and help us build something meaningful...together.

Benefits and Perks:

• 120 Hours (3 Weeks) PTO, 6 Paid Holidays, 5 Days Stat Leave
• Medical, Dental and Vision Insurance, with HMO and PPO Options
• 401k with Company Contribution
• $260 of Personal Wellness Allowance
• $650 of Annual Technology Allowance
• And Much, Much, More!