Facility Operations Specialist

Salary Grade:12

Summary:

The HQ5 Operations Specialist is a member of the HQ5 operations team and is responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment. The incumbent will provide consistent and effective level of service to the building occupants and guests. Duties cover a widespread, from event planning/support, cleaning, inspecting, walkthroughs, and more. The incumbent works collaboratively to ensure exceptional, thoughtful, and secure employee and guest experiences at Cape Cod 5's headquarters (HQ5).

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Provide consistent and effective level of service to building occupants and guests.

• Event support duties including:

• Set up and breakdown of the community/event rooms as directed.

• Respond promptly to guest requests and special needs.

• Deliver food and beverages to guests in a professional manner.

• Collaborate with event coordinators and kitchen staff.

• Maintain cleanliness and organization of event areas.

• Oversight and coordination with event vendors such as entertainment, AV, table, tent, chair, and linen rentals, etc.

• Keeps assigned areas, such as reception, shared areas, pantries, and restrooms in a clean and orderly condition at all times.

• Conducts regular daily inspections of conference rooms: ensure conference room tables, dry-erase white boards and walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat and in working order with wires stowed neatly/safely.

• Completes daily and weekly facility related tasks and duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets.

• Interior and exterior light maintenance duties as needed including:

• Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc.

• Restock supply cabinet/room.

• Oversee coffee bars throughout building - ensuring cleanliness and availability of supplies.

• Coordinate and monitor central office supplies, ensuring availability and organization for employees.

• Waste removal (empty trash and recycle bins, transport trash, and waste to proper disposal areas)

• Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters, and partitions)

• Floor care (vacuuming, mopping, carpet spot cleaning)

• Surface care (dusting, sanitizing, metal/wood polishing)

• Escorts tradespersons, and vendors as needed.

• Ensures that office equipment is operational and properly maintained. Trouble-shoots problems as needed.

• Responds to service desk tickets as assigned.

• Completes special support projects, as necessary.

• Completes daily and weekly tasks related to vendor invoice management and billing, ensuring invoices are submitted on a timely basis.

• Other duties as assigned.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:

• High school diploma or equivalent

EXPERIENCE:

• Minimum of three years' experience in hospitality industry, customer service, or facilities maintenance

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal skills with ability to motivate and positively influence others
• Handle sensitive information and maintain confidentiality
• Ability to receive requests and prioritize as needed
• Must be detail oriented
• Ability to accept assignments and proceed with minimal direct supervision
• Ability to multi-task in a fast-paced environment
• Ability to maintain a positive attitude, team spirit, and professional image
• Ability to take initiative and be proactive vs. reactive
• Passion for learning and incorporating new technologies and best practices
• Ability to work early mornings and evenings, as necessary

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Customer Focus
• Integrity and Trust
• Self-Development
• Flexibility