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Facility Payroll Ambassador

Iconma

New York, NY

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JOB DETAILS
SALARY
$32.24–$34.54 Per Hour
SKILLS
Call Centers, Communication Skills, Computer Skills, Corporate Compliance, Corporate Policies, Customer Escalations, Customer Support/Service, Establish Priorities, Health Plan, Healthcare, Identify Issues, Multitasking, Payroll Software/Services, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), Service Delivery, ServiceNow, Software Administration, Workplace Issues, Writing Skills
LOCATION
New York, NY
POSTED
18 days ago
Our Client, a Large Municipal Health Care System company, is looking for a Facility Payroll Ambassador for their New York, NY location.
 
Responsibilities:
  • Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
  • Resolved employee inquiries utilizing system tools, reports and policies and procedures
  • Identify and escalate complex issues and provide follow-up/ closure 
  • Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
  • Complete payroll and timekeeping related forms
  • Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
  • Collaborate with all areas of Payroll and HR to resolve employee issues
  • Provide coverage for Payroll Shared Services Call Center
  • Participate in training and review of communications to stay updated on applicable software, policies and procedures
  • Participate in special projects and perform all other duties as assigned
 
Requirements:
  • Bachelor's Degree
  • 1+ years of related customer service/payroll experience
  • Knowledge/experience in customer service delivery
  • Strong technology and computer skills
  • Proven experience in providing excellent service to customers
  • Payroll experience
  • Professional Competencies:
  • Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
  • Strong Functional/Technical skills
  • Plans, prioritizes, and organizes work effectively to produce measurable results
  • Strong research, communication, and problem-solving skills
  • Ability to deal with demanding customers and escalations
  • Excellent written/oral communication
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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