Failure Analysis Engineer

Join our team as a Failure Analysis Engineer, where you will play a crucial role in investigating hardware issues, improving product quality, and enhancing customer satisfaction. This position involves collaborating with various engineering disciplines to resolve hardware failures and implementing best practices across global sites.

Key Responsibilities

• Conduct engineering investigations of significant customer returns, field failures, and line escalations related to hardware issues.
• Improve customer satisfaction and product quality through timely resolution of hardware-related failures.
• Collaborate with design and manufacturing teams to determine root causes of hardware failures at the component level.
• Work with internal engineering disciplines (hardware, software, mechanical, materials, reliability) to resolve hardware issues.
• Facilitate execution of special capture programs such as ARDAP, Early Field Capture, and Selective Field Capture.
• Provide feedback to design and process teams based on failure analysis findings.
• Support internal communication of failure analysis techniques and processes across global RMA and service centers.
• Drive best practices implementation across worldwide operational, RMA, and service sites.
• Perform additional duties as assigned.

Basic Qualifications

• Proficiency in programming languages such as C#, JavaScript, Python, SQL.
• Familiarity with computer operating systems such as Windows, CentOS, Ubuntu, Linux, or Tiny Linux.
• Experience in troubleshooting analog and digital circuits at PCBA and system levels.
• Highly proficient in reading and interpreting assembly drawings, schematics, and board layouts.
• Experience with testing and measuring devices such as function generators, DMM, oscilloscopes, and adjustable power supplies.
• Familiar with the RMA process and data collection and analysis.
• Develops, maintains, and improves troubleshooting solutions within area of responsibility.
• Demonstrated problem-solving and organizational skills.
• Knowledge of PCA, system, RMA, and service manufacturing environments.
• Skill in isolating and injecting failures to segregate problems during debug from the server layer into specific PCAs.
• Working knowledge of Linux commands and structures, preferably with exposure to IPMITools.
• Ability to create, develop, and debug algorithms and test tools for failure isolation, along with strong documentation skills.

Education and Experience

• Bachelor's degree in Electrical/Electronic Engineering or a related field, with a minimum of 2 years of relevant experience.
• Proven ability to debug complex hardware issues using logic analyzers, oscilloscopes, and other diagnostic test equipment.
• Experience with electrical and electronic design tools, including CAD, schematic capture, and PCB layout software.
• Knowledge of testing methodologies such as functional testing, boundary scan, and in-circuit testing.
• Working knowledge of key server technologies, including multi-core processors, DDR3/DDR4 memory, NAND flash memory, and PCA design.
• Familiarity with protocols and technologies such as PCIe, SAS, SCSI, SATA, Fibre Channel, Ethernet, WiFi, Bluetooth, NVMe, and SSDs.
• Self-motivated team player capable of working independently in a customer-focused, fast-paced, and demanding environment.
• Understanding of the full hardware and software development lifecycle.
• Experience with hardware, firmware, and software development and testing methodologies.
• Proven ability to collaborate effectively with both internal teams and external partners.

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.