Analysis Skills, Best Practices, Customer Relationship Management (CRM), Data Analysis, Data Quality, Data Visualization, Donor Development, Help Desk, Mentoring, Office Management, Organizational Development/Management, Organizational Skills, Project/Program Management, Quality Control, Reporting Skills, Research Skills, SQL (Structured Query Language), Scholarship, Software Administration, Special Needs, Standard Operating Procedures (SOP), Team Building, Team Player, Technical Leadership, Time Management, Trend Analysis
POSITION SUMMARY
The selected intern works in direct support of The International Center’s Senior Vice President of Operations & Chief of Staff, and the Office Manager & CRM Administrator. This role is involved in the data systems and programs that manage our company’s organizational data. The intern uses data to help the organization identify and bridge customer and organizational gaps. This includes working with Neon CRM, which interfaces with SQL, to manage, analyze, and report data. This role also researches, analyzes, and creates data presentations that tell the story of our business to various constituents. Note: This internship is intended for current undergraduate students; master’s and PhD candidates are considered overqualified.
RESPONSIBILITIES
- CRM administration, data quality control, training
- Document best practices for database use
- Develop administrative and user SOP’s
- Create and report intern program data analytics
- Analyze donor records to identify trends
- Manage organizational projects – this “special needs” role and responsibilities will be further defined as project scopes & timelines arise
- Provide help desk support
DESIRED LEARNING OUTCOMES
- Gain CRM management, analytic, research, and organizational experience
- Aid the organization in researching, analyzing, and telling its story
- Ability to acquire enhanced office and organizational skills
DESIRED SKILLS AND COMPETENCIES
- Research and organizational skills
- Data visualization
- Information aligned field/major
- Cultural awareness
- Note: This undergraduate internship does not include coding, programming, or engineering
EXPECTATIONS
- Be on time, be present, be engaged
- Communicate, participate, support your team and the mission
PAY & SCHEDULE
- $15/hour, plus $80 monthly parking stipend
- The Center’s office hours are 8:30 a.m. to 5:00 p.m., Monday - Friday
- Interns work an average of 20 hours per week during the fall and spring terms, and an average of 30 hours per week during the summer term
- Hybrid work possible, based on project needs and availability
BENEFITS
- Mentor committed to your success
- Weekly professional development programming
- Local and international networking opportunities
- Collaborative, respectful, fun work culture
- OPT/CPT, class credit, school stipend/scholarship application support
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The International Center