At HomeWell Care Services, we support seniors and adults who wish to remain safe and independent at home. Families often reach out during urgent or emotional situations, and our first response can make all the difference in helping them take the next step in care.
Job Overview
We are seeking a highly motivated Family Care Advisor to serve as the first point of contact for incoming inquiries. This role is focused on fast response, consistent follow-up, and guiding families through their decision-making process with empathy, professionalism, and clarity.
What You’ll Do
- Respond quickly to new inquiries from prospective clients and families
- Build trust through phone, text, and email communication
- Conduct initial conversations to understand care needs and qualify leads
- Educate families on available care options and next steps
- Schedule in-home assessments for the care team
- Maintain consistent follow-up with active and inactive leads
- Re-engage previous inquiries to identify new opportunities
- Accurately document all communications, activity, and follow-ups in our CRM
- Track lead progress and maintain organized pipeline management
- Collaborate with office and care teams to ensure smooth client onboarding
- Maintain high standards for responsiveness, follow-up, and customer experience
Who Thrives in This Role
This role is a great fit for someone who:
- Enjoys talking with people and building relationships
- Responds quickly and follows through consistently
- Is highly organized and detail-oriented
- Is energized by helping families solve real problems
- Is comfortable managing multiple conversations at once
- Balances empathy with structure and accountability
- Prefers proactive work over reactive or task-only roles
What Success Looks Like
- New inquiries are responded to promptly during scheduled working hours
- Families feel supported, informed, and confident in next steps
- No leads fall through the cracks due to lack of follow-up
- CRM records are consistently accurate and complete
- Strong conversion from inquiry to scheduled assessment and active care
- Professional, empathetic communication at every step
Desired Qualifications
- Minimum 3 years of experience in inside sales, customer service, admissions, account management, client services, or a similar phone-based role
- Strong verbal and written communication skills
- Proven ability to manage inbound and outbound phone communication
- Strong organizational skills and consistent follow-up discipline
- Experience using CRM systems to track customer interactions
- Ability to manage multiple active leads simultaneously
- High level of accountability and independence
Preferred Qualifications
- Experience in home care, healthcare, senior living, hospice, admissions, or related fields
- Experience supporting families through healthcare or caregiving decisions
- Sales experience involving relationship-building and longer decision cycles
- We believe families deserve fast, compassionate, and professional support—and we are looking for someone who shares that standard.
Schedule
- Full-time position (40 hours per week)
- Flexible structure with required daily coverage blocks
- Schedule designed around peak family availability, including late afternoon and early evening hours
- Hybrid position with expectations of responsiveness during scheduled working hours
- Occasional schedule adjustments may occur based on lead flow and business needs
Important Note About This Role
- This position requires strong follow-up discipline and responsiveness. Success depends on timely communication with families, consistent CRM documentation, and proactive management of multiple active conversations.
Flexible work from home options available.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.