The candidate must reside within the following county(s) within Region 8: Comal County.
PRIMARY FUNCTION/RESPONSIBILTY
The Family Resource Administrator provides administrative and operational support to the Community Enrichment Department and serves as the first point of contact for families, partners, and visitors at the SJRC Texas Family Resource Center (FRC). This position plays a critical role in ensuring the smooth day-to-day functioning of the FRC by coordinating office operations, supporting program logistics, maintaining accurate records, and delivering welcoming, family-centered customer service that reflects the organization's mission and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrative
- Welcome on-site visitors, callers, and staff with a positive attitude that is representative of the SJRC Texas/Belong Mission, Vision, and Core Values.
- Work FRC Welcome Center M-F 8:30am-4:30pm
- Open and close building
- Answer phones & greet guests
- Assist and connect guests to community resources
- Manage building mail
- Assist FRC employees and guests with copying and scanning needs
- POC/Coordinate with building cleaning company
- Submit & communicate facility work orders with Facilities Team
- Maintain the ability to use time and resources effectively to meet job requirements
- Strong organizational and time management skills
- Collect new referral data and demographics via phone or in person
- Responds to website inquiries re: SJRC's family support services
- Demonstrate excellent verbal and written communication skills
- Proficient computer literacy
- Ability to use independent judgement and to manage and impart information to a range of clientele and/or stakeholders.
- Other duties as assigned
Program
- Participate in staff meetings, training and conferences as required by the Community Enrichment Department and SJRC Texas.
- Plan and coordinate the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the Department and Agency.
- Monitor and manage a healthy balance between personal and professional responsibilities.
- Develop and maintain trusting relationships with team members, parents, caregivers and families
- Point of contact for Counseling and Pediatric Partners for monthly service delivery reporting
- Collaborate with SJRC's Advancement Team for facility projects and volunteer coordination
- POC for thrift store partners; deliver donations to partners monthly
- Organize program supplies and donations.
- Be available to respond to phone, in-person or written communication from individuals seeking information on Family Resource Center services
- Assist families in determining need/community resources.
- Sign up & enroll families for FRC Programs.
- FRC class and event "floater"
- Assist with classes and programming from FRC as needed
- Maintain accurate logs and records as required by the Community Enrichment Department and SJRC Texas
- Prepare and submit monthly reports as scheduled by the Family Resource Center Supervisor
- Ability to work in a fast-paced environment
- Other related duties as required
QUALIFICATIONS
Required:
- High School Diploma or G.E.D. Certification.
Preferred:
- Associates Degree in Accounting, Business Management, or related field.
- 1+ years of related experience in Administration or Human Resources field.
- Spanish Speaking.
Certifications/Licenses/Registrations:
- Valid Texas Driver's License, good driving record, ability to provide own transportation and proof of current automobile insurance.
- CPR/First Aid Certification.
- Age minimum of 21 years of age per licensing standards.
PHYSICAL/MENTAL REQUIREMENTS
Physical Demands
- Body mobility to stoop, kneel, bend, reach, walk and walk briskly in order to interact with and monitor children.
- Stamina to work long days and drive long distances.
- Moderate to heavy lifting up to 60 pounds.
Visual and Cognitive Demands
- Must have the ability to communicate both verbally and in writing.
Environmental Demands
- Environment requires dexterity to remain calm and adapt to fast paced and emotional environments.
Work Environment
- Campuses are smoke-free and vape free.
Possible Hazards
- Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.
DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS
Supervised by: Family Resource Center Supervisor
Supervises: N/A
Monday - Friday 8:30am-4:30pm