Family Resource Center Supervisor

Family Resource Center Supervisor

Salary

$71,700.00 - $91,512.00 Annually

Location

Westminster Family Resource Center, CA

Job Type

Full Time

Job Number

2026-27

Department

Community Services

Opening Date

07/01/2026

Closing Date

7/22/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

DEFINITION

Under general direction, plans, schedules, assigns, and reviews the work of staff assigned to the Westminster Family Resource Center (WFRC); performs a variety of administrative functions including coordinating service providers, day-to-day operation of the Center, and oversees operations and procedures of the Community Collaborative group; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Community Services Director. Exercises direct and general supervision over technical and clerical staff.

CLASS CHARACTERISTICS

This is a full supervisory classification over the Family Resource Center function. Responsibilities include planning, organizing, supervising, reviewing, and evaluating the work of center staff; development and scheduling of programs, activities, and services; coordinating service providers, day-to-day operations of the Center, and overseeing the Community Collaborative Group. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Community Services Director in that the latter has overall responsibility for all functions of the department and for developing, implementing, and interpreting public policy. This classification is assigned to a County of Orange grant-funded program operated by the City of Westminster as the lead agency.

Examples of Duties

EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, organizes, assigns, supervises, and reviews the work of Family Resource Center staff.
• Participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs and policies.
• Participates in the development and administration of department budget.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, projects, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Director.
• Selects, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures.
• Communicates with funded and community partners and County personnel to support WFRC operations.
• Compiles statistical and financial data for various reports; makes recommendations on how to resolve problems and improve efficiency.
• Assists in the preparation of grants and contracts.
• Conducts long-range planning studies, gathers data, makes recommendations, and prepares reports.
• Communicates with staff and clients and performs case management and follow-up for clients requiring ongoing assistance from the FRC.
• Plans and schedules programs, classes and activities; creates and submits monthly activity calendar.
• Purchases items and supplies, tracks and monitors expenditures, prepares monthly invoices, and generates budget modifications.
• Plans and facilitates monthly partner meetings, prepares agenda, meeting notes, and discussion topics.
• Participates in various collaboratives and committees; attends community events to promote WFRC services; initiates outreach to new partners and service providers; acts as liaison with community and civic groups.
• Answers public inquiries regarding services, procedures, operations, and regulations.
• Performs other duties as assigned.

Typical Qualifications

QUALIFICATIONS

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, project management, and supervision of staff.
• Principles and practices of budget administration.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Needs, problems, attitudes, and behavior of people in target communities.
• Available community resources.
• Practices and philosophy of human service programs, social services agencies operations and procedures, and case management.
• Basic principles and methods of public administration, family management, and youth development.
• Grant application process and contract preparation, administration, and monitoring, including the processing and presentation of grant requests for federal and/or state funded programs and the development of procedures to ensure compliance and conformity with the terms of the contract.
• Business arithmetic and basic statistical techniques.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
• Interpret community needs and develop appropriate programs and services.
• Perform technical research, evaluate data, and prepare clear, concise, and comprehensive written and oral reports.
• Develop cost estimates for supplies and equipment.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, procedures, and other written materials.
• Maintain accurate records and files of work performed.
• Make accurate arithmetic, financial, and statistical computations.
• Make sound, independent decisions within established policy and procedural guidelines.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in human services, public administration, social work, psychology or related field, and three (3) years of increasingly responsible experience working with public or private social services, human services, or educational agencies including one (1) year of supervision of staff and volunteers.

Licenses and Certifications:

• Possession of, or ability to obtain, a valid California Drivers License by time of appointment.
• Must obtain American Red Cross First Aid Certificate and CPR Certificate for infant, child, and adult within three (3) months of hire; and an AED Certificate with one (1) year of hire.

Supplemental Information

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may be exposed to blood and body fluids rendering First Aid and CPR. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

APPLICATION & SELECTION PROCESS

To be considered, please apply online with your resume as an attachment at: www.governmentjobs.com/careers/westminster

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate will be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.

The City of Westminster offers a comprehensive benefit package to full time employees, including:

RETIREMENT BENEFITS: The City participates in the California Public Employees Retirement System (CalPERS). The Citys contract provides for the following retirement tiers:

Tier 2 (Classic Members hired on or after July 28, 2011): 2.0% @ 60 formula; employees contribute 7.0% of salary towards retirement costs.

Tier 3/PEPRA (New Members hired on or after January 1, 2013): 2.0% @ 62 formula; employees contribute 8.25% of salary towards retirement costs.

The City of Westminster does not participate in Social Security.

INSURANCE BENEFITS: Effective January 1, 2024, the Citys cafeteria benefits plan provides $1,600 per month toward the purchase of health, dental, vision and life insurance, as well as additional voluntary products. Employees who participate in the CalPERS health insurance program and are enrolled in a Family plan will receive an additional $400 per month towards the purchase of medical benefits (total of $2,000 per month).

Medical insurance is provided through the Cal-PERS health insurance program. Unused cafeteria plan dollars may be received by the employee as taxable income. A pre-tax flexible spending account is also available for health care and dependent care expenses. The City also provides a City-paid Long-Term Disability (LTD) benefit of 66.6% of salary to a maximum of $10,000 per month; the City also provides a paid Employee Assistance Program (EAP).

VACATION: Employees earn 120 hours of paid vacation during their first year of service. An additional eight hours is earned for each additional year of service up to five (5) years. Additional benefits apply after 20 years of service. Employees are permitted to cash out accrued unused vacation hours a maximum of 2 times per calendar year.

HOLIDAYS: Employees receive eleven (11) paid City 9-hour fixed holidays, and an additional 27 hours of floating holiday time annually to be used at the employees discretion.

HOLIDAY FURLOUGH: City offices are closed between Christmas and New Years Day. Employees may use accumulated leave banks or elect leave without pay during the furlough.

SICK LEAVE: Employees earn 96 hours of paid sick leave per year. Employees may elect to cash out sick leave earned during the previous year at the rate of 50% of total value.

WORK SCHEDULE: The City offers flexible work schedules. Employees will have the option to work a 9/80, 4/10, or 5/8/40 work schedule. The City does not offer a Hybrid work schedule at this time.

LONGEVITY PAY: As an incentive for continuous service, employees are entitled to longevity pay at completion of the following service intervals:

• 21 years of service = 2.0% longevity pay
• 22 years of service = 4.0% longevity pay
• 23 years of service = 6.0% longevity pay
• 24 years of service = 8.0% longevity pay
• 25 years of service = 10.0% longevity pay

CELL PHONE / DATA PLAN REIMBURSEMENT: Employees who use their personal cell phone for business-related purposes may qualify for up to $60 per month reimbursement.

BILINGUAL PAY: The City provides $150 per month for demonstrated proficiency in specified languages including Spanish and Vietnamese.

For a more detailed overview of the benefits, please refer to the Resolution covering Management, Administrative, and Confidential Employees at: City Compensation/MOUs

01

Please check the box which best reflects the number of years of experience you possess working with at-risk families, public or private social services, human services or educational institutions:

• No prior experience
• Less than 2 years of related experience
• 2 to 5 years of related experience
• 5 to 7 years of related experience
• Greater than 7 years of related experience

02

Detail your involvement working with at-risk families, public or private social services, human services or educational institutions.

03

How many years of Supervisory or Management experience do you have?

• 0-1 years
• 2-3 years
• 4-5 years
• 6 or more years

04

Please describe your Supervisory experience.

05

Please detail your involvement in administering Grant funded programs.

Required Question

Employer City of Westminster

Address 8200 Westminster Blvd.

Westminster, California, 92683

Phone 714-548-3244

Website http://www.westminster-ca.gov/