Family Resource Navigator-Hybrid Work Model

Job Number: 605

Salary: $26.58 - $39.88

Department/Office: Human Services

Division: Community & Child Support Services

Location: 14995 E. Oxford Ave., Aurora, CO, 80014

Job Type: Hourly Full-Time

Posting Date: 05/15/2026

Closing Date: 05/29/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we're here for our neighbors on their best days-and their worst. We share our residents' goals of preserving our quality of life and strive to be the place we're proud to call home.

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

GENERAL DESCRIPTION OF JOB:

The Family Resource Navigator will work directly with families involved with Child Protection Services, Community Support Services, and Child Support Services as needed, to enhance the family's ability to connect to proper services and develop support systems. They will provide individualized case management and stabilization services to a caseload of clients, including adults and children with multiple barriers and those that may be experiencing homelessness or at risk of becoming homeless.

DUTIES:

• Evaluates the needs and gaps of individuals, children, and parents.
• Make referrals to department services and community- based organizations based of needs assessment.
• Develops case plans to address deficiencies, specific to the needs of each family member.
• Assist family members with the coordination and completion of paperwork, to enter services, while facilitating communication with these various systems
• Maintain regular contact with the family's in assigned caseload and document all contact.
• Develops a high level of expertise and access to relevant and existing resources both internally and externally.
• Work with other professionals who are also providing services, and coordinate services for maximum effectiveness.
• Provide crisis intervention as needed and assist other staff with critical families.

REQUIREMENTS:

Skills, Abilities, and Competencies:

• Knowledge of family engagement strategies, principles of interviewing, assessment, and facilitation skills that are strength-based and solution focused.
• Ability to work with and evaluate complex family dynamics, formulate case plans with family input, and make decisions regarding case services, crisis response, and prevention efforts.
• Demonstrate awareness of, sensitivity to, and competence in dealing with culturally and socioeconomic diverse client population. Respects and respond appropriately to the culture, language, values, and family structures of each family served.
• Deeply understands and practices with a trauma informed lens.
• Strong interpersonal and communication skills, both verbal and written.
• Experience working directly with individuals and/or families with multiple barriers requiring navigation and case management, identifying needs and linking families to appropriate services such as: behavioral health services, legal services, housing, counseling, social services, childcare, respite resources, prevention efforts, crisis coordination and response.
• Knowledge of available internal/external resources to support children and parents.
• Bilingual English/Spanish is a plus.
• Knowledge of Microsoft Office suite, and state and county computer systems.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Bachelors' degree in Social Work, Sociology, Psychology, Child Development, Criminal Justice or Human Services related field
• 2+ years' experience in family case management
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes a motor vehicle record (MVR) and background check.
• Reliable transportation is required as you will be utilizing your own personal vehicle for visiting with families and meetings with community partners.

Post-Employment Requirements:

Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

WORK ENVIRONMENT:

• Work may involve considerable time away from a standard office environment. Travel will be necessary to meet with families and individuals to conduct assessments in-person, attend appointments with clients, as well as with community agencies.
• Willingness to travel, as driving is required.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Privacy Rights 24

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf

Privacy Rights 25

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf

Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.