The Family Services Coordinator is responsible for implementing comprehensive family services in alignment with the goals, mission, and policies of the YMCA of the East Bay. This position provides supervision, guidance, and support to Family Advocate staff; leads community outreach and recruitment efforts to identify and enroll eligible families; and coordinates family engagement activities.
The Family Services Coordinator ensures that services are delivered in accordance with the goals, objectives, and performance standards of Early Head Start, Head Start, and state-funded programs across directly operated and partner programs.
Why You’ll Love Working Here
Medical, Dental, and Vision Insurance – Full-time employees are eligible for heavily subsidized coverage with several plan options.
Basic Life and AD&D Insurance, with options for Voluntary Life and AD&D coverage.
Flexible Spending Accounts (FSA) for health and dependent care expenses.
Long-Term Disability Insurance for added financial protection.
Employee Assistance and Wellness Programs to support mental health and work-life balance.
Commuter Benefits available for eligible employees.
12 Designated Holidays.
Paid Time Off for vacation and sick leave.
Professional Development Opportunities and ongoing training to support your career growth.
YMCA Membership Benefits and discounts on programs for you and your family.
Qualifications
Bachelor’s degree from an accredited college or university in social work, social welfare, human development, or a related field; master’s degree preferred.
Three years of experience working in Head Start or another child development program serving low-income children and families preferred.
Experience working with multilingual, immigrant, and low-income families.
Strong knowledge of the theories, practices, and requirements of federally and state-subsidized programs.
Excellent verbal and written communication skills.
Proficiency in Microsoft Word, Outlook, database management systems, and other computer applications necessary to perform the duties of the position.
Valid California Driver’s License and proof of auto insurance required; annual DMV record check required.
Ability to meet required criminal background clearance and health requirements, including physical examination, TB clearance, and required immunizations.
Livescan/fingerprint clearance through the California Department of Justice (DOJ) and Community Care Licensing (CCL) agencies required.
Specific Essential Function from the Job Description for this role
Develop and lead high-quality programming that achieves service delivery goals.
In collaboration with the Director of Health and Family Services and the Family Services Manager, recruit, supervise, develop, evaluate, retain and motivate a highly qualified and mission-driven Family Advocate team.
Work cooperatively with other program managers and staff to support the overall goals and objectives of the program and monitor program implementation.
Monitor all service area activities for Family Services, including child/family files, family goal setting/outcomes and family communications, case notes, and family engagement levels at special events/trainings.
Support Family Advocate staff in recruiting and maintaining parent engagement for program-wide Parent Center Committee meetings and Policy Council.
Participate in area-specific and overall program assessment and evaluation.
Develop and implement corrective action plans for areas of non-compliance within service/content areas for both direct operated and partner programs.
Collaborate with parents and community members to ensure that overall needs of the children and families are met.
Conduct or arrange for parent and staff training and technical assistance in service area and in conjunction with other managers.
In collaboration with the Management Team, support the Health/Mental Health Services Advisory Committee comprised of community professionals and agencies to help the program respond to community needs.
Establish and support collaborative relationships with community organizations to promote the access of children and their families to community social services that are responsive to their needs, and to ensure that the program responds to community needs.
Support local and neighborhood specific family outreach and recruitment.
Special projects and other duties as assigned
Measures of Effectiveness
The Family Services Coordinator has a primary impact on the development and delivery of high-quality family and health services within the Early Childhood Impact Department. Effectiveness in this position will be demonstrated by:
Sound administration of comprehensive family services, reflected in purposeful and coordinated programming, positive relationships with families, staff, community partners, and other stakeholders, compliance with applicable regulations and contract requirements, and efficient use of resources.
A program environment that continuously evolves through ongoing evaluation, collaboration, innovation, and improvement.
Work Environment & Physical demands
Sufficient strength, agility, and mobility to perform essential functions and supervise program activities in a variety of indoor and outdoor settings.
Ability to work on a computer for extended periods.
Ability to travel locally for meetings, training, site visits, and special events.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.