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Family Shelter Supervisor - FT & PT

Rescue Mission of Roanoke Inc.

Roanoke, VA

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JOB DETAILS
SKILLS
Administrative Skills, Coaching, Communication Skills, Conflict Resolution, Dental Insurance, Detail Oriented, Health Insurance, Housekeeping/Cleaning, Leadership, Material Moving, Medications, Microsoft Office, Nonprofit, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Security Monitoring, Security Protocols, Training/Teaching, Tuition Fees, Vision Plan, Writing Skills
LOCATION
Roanoke, VA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

 
 
Who We Are: 
Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need. 
 


We are a non-profit, faith based, equal opportunity employer. 
 


Women & Children’s Center (WCC) Supervisors serve as a minister to families and women in crisis who seek shelter at the Rescue Mission.  They represent the Rescue Mission in the spirit of Christ as an encourager while facilitating families and women to move on to productive and independent living.  
 


Reports to: Shelter Manager 
 


Hours of Availability: 
Schedules vary depending on assigned shift and days. 
Full Time 2:30pm - 11:30pm
Full Time 11:00pm - 8:00am
Part Time - 7:30a - 4:30p Saturday & Sunday plus 1 weekday evening



 Location: 
Women & Children’s Center 
510 4th Street, SE 
Roanoke, VA 24013                                        
 


Compensation: Starting at  $17.00 (non-exempt/hourly) 
 



Our Team Members should exhibit the following:
·Possess a sincere love of Christ and maintain a Christian walk that is evident of that love. Individual must be willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics. 
·Demonstrates a genuine interest in the safety and well-being of our guests and team members. 
·Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.  
·Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned. 
·Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit        professionalism. 
·Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects. 
· Ambitious to exceed expectations. 
 


Job Specific Qualifications 
·Experience working with individuals living with mental health and substance use disorder; helpful. 
  Desire to minister to and love those who need help and Jesus Christ 
·Patient and compassionate presence 
·Previous experience with conflict resolution techniques, helpful 
·Willingness to work nights and weekends as needed 
·Working knowledge of Microsoft Office, Gmail, basic grammar 
 



Career Summary (may include other duties as assigned) 
WCC Supervisors will supervise Family Shelter Guests by enforcing Shelter policies with guests, coaching for accountability, follow the HMIS check-in/out process (includes move-in/out), providing accurate census of guests, assist with appointment management, monitor security protocols (doors/entry), room checks and promoting a team environment for guests, volunteers, and team members. 
 



Administrative duties to include completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance. 


Conflict resolution/de-escalating potentially volatile situations and reporting to appropriate persons as needed. Report needs/concerns to housekeeping, maintenance and IT.  Assist volunteers/interns to include training and assistance.     
 
 


All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested. 


Physical demands essential to performing the job duties of this position (not an all-inclusive list). 
Prolonged computer use; computer screen exposure 
Consistently - Communicating with others to exchange information; verbally and/or electronically 
Frequent periods of moving around to accomplish a task; sitting and standing
Occasional periods of standing, stooping, turning, twisting, pushing, pulling objects 
Lift up to 30 pounds; not typically repetitive 
Temperatures may vary depending on activity/events; indoor/outdoor exposure 
Noise levels may vary depending on activity/event and/or location 
Occasional– exposure to general cleaning chemicals 
 

 
The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace. 
 


We look forward to reviewing your qualifications! 
 

About the Company

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Rescue Mission of Roanoke Inc.

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