Family Welcome Center Liaison

Family Welcome Center Liaison

Salary

$35.00 - $45.00 Hourly

Location

Andover Public Schools, Andover, MA

Job Type

Part Time No Benefits

Job Number

S27164

Department

Superintendent/Asst Superintendents Office

Opening Date

07/24/2026

Closing Date

Continuous

Minimum Hours per Week

19

• Description
• Benefits

Description

As Family Welcome Center Liaison, this employee will manage Andover Public Schools' Family Welcome Center, a centralized location where APS families may turn to when seeking information about access to a full array of tiered family services.

Responsibilities

The Family Welcome Center Liaison will:

• Assist in the development and execution of the Family Welcome Center, working closely with the English Learner Education Program Coordinator and Executive Team;
• Manage the day to day operations of the Family Welcome Center;
• Provide the first step in fostering relationships between parents/caregivers, staff, and community agencies;
• Connect families with appropriate service providers within the school district;
• Provide a single point of contact for all new families in the community that can understand their specific needs and seamlessly connect them to appropriate resources;
• Provide transitional guidance to families enrolling in APS for the first time or returning after a break in enrollment status, directly assisting them with the registration process, serving as the central drop-off point for critical physical paperwork including residency, and ensuring the accurate completion of the Language Survey;
• Provide a conduit of communication between schools, the superintendent's office, programs, and community resources;
• Connect with new English Learners and migrant families as the initial single contact;
• Conduct intake interviews and provide initial English Language Development Assessments for English Learners;
• Support schools in using district translation services and coordinate Language Ambassadors;
• Offer information regarding a wide range of support services, i.e., aid with informing parents about Adult Education (ESL) classes, how to understand American schools, MassHealth and SNAP applications, and registering for extracurricular activities and programs run at the schools and in collaboration/partnership with community-based organizations;
• Distribute district/school-based information and welcome packets in the families' home/ preferred language that lists school information, address, principal's name, teacher & English Language teacher(s), and contact information;
• Connect and collaborate with appropriate APS staff as necessary;
• Collaborate on district-wide ELPAC meetings held 4x a year; and
• Perform related duties and/or special projects as assigned by the Superintendent, Assistant Superintendent, or Executive Team.

Qualifications

Skills, Knowledge and Abilities

• Experience working with students, children, and parents/caregivers, specifically multilingual and multicultural families;
• Availability to work some evening hours, as necessary;
• Bilingual/Fluent in another language other than English preferred;
• Caring demeanor;
• Ability to take initiative, exercise sound judgment, and be proactive and resourceful to gather information and problem solve;
• Works collaboratively;
• Strong organizational skills;
• Ability to effectively communicate in a clear, concise, and timely manner;
• Ability to prioritize multiple tasks and deal effectively with interruptions;
• Ability to perform detailed work accurately and efficiently within strict deadlines, and free from errors and mistakes; and
• Use a variety of technology tools including: Munis, Microsoft Word, PowerPoint, Google, Excel, and translation services like Talking Points and Rapport International.

Education and Experience

• Associate's degree in business or government, or two years secretarial or business school, with knowledge of office administration, municipal operations, secretarial practices, financial record keeping and automated office systems and procedures; 5-7 years of related experience; or any equivalent combination of education and experience preferred.

Supplemental Information

Physical Elements

• Normal office environment, not subject to extremes in temperature, noise, odors etc.
• May spend extended periods at terminal, on telephone, or operating other office machines requiring eye-hand coordination and finger dexterity.
• Regular lifting and carrying of files, documents, records, etc.

OTHER REQUIREMENTS

Andover Public Schools (APS) seeks candidates who embody our ethos, which includes valuingtheidentitiesofallstudents,highexpectationsforallstudents,teachingexcellence, collaboration, innovation, respect, and responsibility.

APSiscommittedtohiringandsupportingaraciallyandethnicallydiversefacultyandstaff. Racially and ethnically diverse teachers produce a myriad of positive outcomes for all students, especially the most historically marginalized students.

This position is contingent upon Grant and District funding.

FLSA Status: Non-exempt Approved by School Committee: June 25, 2026

Employee Benefits

Employer Town of Andover

Address 36 Bartlet St

Andover, Massachusetts, 01810

Phone 978-623-8960 (Town Positions)

978-623-8500 (School Positions)

Website http://andoverma.gov