Position OverviewThe Fan Engagement Specialist is responsible for creating an exceptional experience for every guest who walks through the doors of Allstar Pizza & More. This role focuses on customer service, order accuracy, hospitality, and maintaining a fun and welcoming environment for families and fans.A Fan Engagement Specialist ensures guests feel valued, supported, and excited about their visit while helping operations run smoothly.Key ResponsibilitiesGuest ExperienceWelcome every guest with a positive and energetic attitudeProvide friendly, helpful service to guests and familiesAnswer questions about menu items, parties, arena activities, and promotionsResolve guest concerns quickly and professionallyEnsure guests leave with a positive impression of Allstar Pizza & MoreOrder & Service SupportTake accurate food and beverage orders using the POS systemDeliver orders to guests when neededEnsure food presentation meets Allstar standardsAssist with guest needs throughout their visitArena & Guest Area SupportHelp monitor arena games and bounce houses for safety and organizationEnsure equipment is returned to the proper placeAssist guests with arena activities and rules when neededMaintain a clean and organized guest areaCleanliness & OrganizationKeep the lobby, dining area, and guest spaces clean and presentableBus tables and assist with resetting areas for the next guestsFollow proper cleaning and sanitation proceduresSupport dishwashing and cleaning when neededTeam SupportWork closely with Hospitality Hosts and other team members during parties and busy periodsCommunicate guest needs to leadership when necessaryAssist other departments when the business requires itSkills & QualificationsStrong communication and people skillsPositive attitude and team-oriented mindsetAbility to work in a fast-paced environmentStrong attention to detail and organizationWillingness to learn and accept feedbackReliable and punctualPreferred but not required:Previous customer service or hospitality experiencePhysical RequirementsAbility to stand for extended periodsAbility to lift up to 25 lbsAbility to move quickly between guest areasSuccess in This Role Looks LikeGuests feel welcomed and appreciatedOrders are accurate and delivered efficientlyGuest areas remain clean and organizedArena activities stay safe and enjoyableTeam members support each other during busy timesGrowth OpportunitiesFan Engagement Specialists who demonstrate leadership, reliability, and strong performance may grow into roles such as:TrainerShift CaptainHospitality Host / Party LeadOperations Leadership
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Allstar Pizza & More is a fast-growing, community-focused restaurant brand built on Heart, Hustle, and Hospitality. We are committed to delivering exceptional food, outstanding guest experiences, and developing strong leaders from within.
Our team-driven culture values accountability, growth, and operational excellence, because at Allstar, every role matters and hard work creates opportunity.