Fan Relations Coordinator

Utah Royals FC, Real Salt Lake, Real Monarchs, and the RSL Academy are united by a shared mission of winning together through development. We are committed to building world-class teams by investing in people—developing players, staff, and leaders through collaboration, growth, and a high-performance culture. If you’re passionate about sport and motivated to grow your career in a purpose-driven organization, we invite you to join us. 

SUMMARY 

The Fan Relations Coordinator plays a critical role in the successful execution of the Club's ticket sales and service functions. This position is directly responsible for achieving season ticket sales goals for Real Salt Lake and Real Monarchs. You will deliver excellent customer service by building relationships and exceeding fan expectations. This is an at-will, full-time, benefitted position.  

RESPONSIBILITIES INCLUDE: 

• Renews and up-sells the entire portfolio of Real Salt Lake, Utah Royals, and Real Monarchs season ticket members (STM) 

• Delivers a superior customer experience by building and maintaining long-lasting relationships, providing proactive service, and exceeding STM/fan expectations 

• Coordinates annual season ticket holder events, mailings, gifting, renewal campaigns, brochure designs, relocation events, and fence-sitter initiative 

• Actively assists customer service efforts that may occur during games, including scanner issues, line management, seating issues, and general fan problems   

• De-escalates fan/customer concerns 

• Performs general ticketing tasks, including reporting, event planning, and promo code generation. 

• Collects outstanding balances. 

• Participates in all fan communication processes, including but not limited to telephonically, text, email, and via Podium. 

• Works RSL, Royals, and Monarchs box office as needed. 

• Other duties as assigned. 

MINIMUM QUALIFICATIONS 

• 1-2 years of successful sales or customer service experience, with prior cold-calling experience 

• Must display a high level of integrity, positivity, creativity, and accountability in all aspects of the job. 

• Strong time management skills, administrative aptitude, organization, and customer service skills. 

• High energy with the ability to remain focused while working independently. 

• Ability to communicate effectively in a professional manner, both written and verbal. 

• Available to work a flexible schedule, including weekends, match nights, and outside events as needed 

• Able to pass a background check 

PREFERRED QUALIFICATIONS: 

• Preference will be given to candidates who have fluency in Spanish. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The job requires regularly lifting/pushing up to 10 pounds and occasionally lifting/pushing more than 25 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing, etc. 

The Club provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Club reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.