Fan Services Representative

Los Angeles Dodgers

Los Angeles, CA

JOB DETAILS
SALARY
$25–$27 Per Hour
SKILLS
Communication Skills, Customer Service Systems, Customer Support/Service, English Language, High School Diploma, Hospitality and Tourism, Japanese Language, Korean Language, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Protective Services, Record Keeping, Time Management, Writing Skills
LOCATION
Los Angeles, CA
POSTED
30+ days ago

Fan Services Representative - Los Angeles Dodgers

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Fan Services Representative Los Angeles Dodgers - Part Time Los Angeles · CA Guest Services · Event Guest Relations · Fan Development

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In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

The Los Angeles Dodgers currently have a job opportunity for a Fan Services Representative. Following you will find a brief description of the job and application process. For additional information please contact email protected.

Job Title: Fan Services Representative Department: Security & Guest Services Status: Part-Time SeasonalPay Rate: $25.00 - $27.00/hour Reports to: Manager Fan Services

Compensation rates vary based on job-related factors including experience, job skills, education, and training. The Fan Services Representative will be responsible for greeting fans and directing them throughout Dodger Stadium. Additionally, they will be responsible for distributing information and receiving routing and resolving incoming fan comments and concerns. The Representatives will take the lead on communicating and forging relationships with Dodger fans.

Essential Duties:

• Greet guests and provide them with Dodger Stadium information, directions, club history, policies, and procedures, etc. • Address guests concerns, complaints, and compliments in a professional and timely manner • Input and track all applicable data provided by fans into the customer service system • Ensure concerns are addressed and communicated to management • Work closely with all other departments to resolve issues • Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience • Perform random acts of kindness for our guests, especially children and those visiting Dodger Stadium for special occasions to provide positive lasting memories • Perform related duties as assigned

Basic Requirements:

• High school diploma, GED, or equivalent • Minimum two to three years work experience in customer service • Possess strong listening skills, including the ability to empathize with our guests and people in our community • Maintain a positive outlook that demonstrates approachability and friendliness • Demonstrate excellent oral and written communication skills • Possess excellent organizational record-keeping and planning skills • Proficiency with Microsoft Word, Excel, and Outlook is a plus • Ability to read and communicate effectively in English; multilingual is a plus • Fluency in Spanish, Korean, Chinese, or Japanese is preferred • Ability to stand for entire 4-7 hour shifts, walk, reach with hands and arms, and occasionally lift up to 25 pounds • Ability to work evenings, nights, and holidays as needed

How to Apply:

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

Los Angeles Dodgers LLC is an Equal Opportunity Employer.

Los Angeles Dodgers LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. Los Angeles Dodgers LLC is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

Los Angeles Dodgers LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law.

The Immigration Reform and Control Act requires that Los Angeles Dodgers LLC obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.

Los Angeles Dodgers LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, Los Angeles Dodgers LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact email protected.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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