FEC - OERP Operations Sr. Specialist

Position Description: Lead day-to-day operations of First Equipment Company (FEC) On-site Equipment Rental Programs (OERP) with primary focus on managing and developing OERP teams on projects. Provide direction, coaching, and support to project on-site teams to ensure consistent execution of OERP processes, safe and efficient equipment use, and excellent service to project teams and rental vendors across assigned projects.

Essential Duties & Key Responsibilities:

• Manage and support On-site Equipment Rental Programs (OERP) (OERP) team of specialists, coordinators, and other field-based personnel to deliver consistent program execution and provide support across one or more projects. /li>
• Develop staffing plans, schedules, and coverage strategies to ensure appropriate on-site OERP support throughout project phases. /li>
• Provide ongoing coaching, mentoring, and performance feedback to on-site staff; conduct regular check-ins, ride-along, and jobsite observations. /li>
• Train new on-site OERP personnel on standard work, safety expectations, documentation requirements, and customer service standards. /li>
• Ensure consistent application of OERP procedures across projects, including equipment requests, check-in/check-out, inspections, and returns. /li>
• Oversee on-site equipment logistics: yard layout, staging, tagging, utilization tracking, and movement between work areas. /li>
• Maintain standard operating procedures (SOPs) and reinforce use of OERP tools (e.g., dashboards, forms, checklists, and reports) to drive operational consistency. /li>
• Identify recurring operational issues and recommend improvements to processes, tools, and training materials. /li>
• Partner with OERP Program Manager, Finance, and Operations teams to review on-site metrics (e.g., utilization, idle time, cycle times, vendor response, re-rent vs. owned mix) to identify trends, gaps, and risks and facilitate actions for improving performance, mitigate risks, and customer satisfaction. /li>
• Provide field-level feedback on vendor performance, cost trends, and operational risks to inform program decisions. /li>
• Champion safety culture among on-site OERP staff, project teams, and vendors to promote adherence to company policies and practices, and model compliance with jobsite safety protocols. /li>
• Promote culture of accountability, responsiveness, and customer service across OERP activities. /li>
• Serve as reliable liaison between field operations, vendors, and OERP Program Manager to facilitate operational issues. /li>
• Visit project sites and rental vendor facilities to establish presence with stakeholders, assess program execution, observe staff performance, and identify improvement opportunities. /li>
• Provide exceptional customer service and timely communication with project team stakeholders and on-site trade and rental vendors for relationship development and service excellence. /li>
• Supervise team and participate in hiring process, onboarding, and deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems. /li>
• Other activities, duties, and responsibilities as assigned

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